Need IPO Tech for CBC Call Center

Deuce · August 7th, 2007, 04:55 PM

I have a customer with 5 agents and I am not sure if the call center is programmed correctly. Some incoming calls are stuck in queue and there are available agents.
I have remote access.

Thanks

Phone dude · August 7th, 2007, 05:44 PM

Is this just CBC, or CCC?
Pm me if need be, I could take a look.

August 7th, 2007, 04:55 PM	#1 (permalink)
Deuce Join Date: Jan 2004 Posts: 16	Need IPO Tech for CBC Call Center I have a customer with 5 agents and I am not sure if the call center is programmed correctly. Some incoming calls are stuck in queue and there are available agents. I have remote access. Thanks

August 7th, 2007, 05:44 PM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: Need IPO Tech for CBC Call Center Is this just CBC, or CCC? Pm me if need be, I could take a look.

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