James-c

Hi all,
We have and IP406 v3.2(55) in Australia and also one in our US office. They connect via our VPN quite well and calls between offices are easy to make using extension numbers.

I want to know if anyone knows how to get our AU system to use a short code (or any other way) that will allow it to go out across our VPN and pick a free line on our US system and hop-off to the local POTS? We make a large number of calls to US customers and we want to be able to dial through our US office and take advantage of the cheaper call rates?

I can't find any info on the Avaya website, although we were told that this is possible when we first installed the system.

Thanks for reading.

ahays

You need to create a short code that accesses the VOIP trunks and send a leading "9" (assuming that "9" is the code in the US for outbound calls). For instance, let's assume that you dial a "0" to make calls in AU. The create a shortcode like, say #0 to go to the US.

Short Code: #0N;
Feature: Dial
Telephone Number: 9N (Assuming "9" in US IPO for Outbound calls)
Line Group ID: (Outgoing Line Group Number of VOIP Trunks)

That's pretty much it.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

James-c

Thanks Al,
We don't use the 9 to pick up a line, we just direct dial the number. Any thoughts on this? (same at both ends)
Tried your suggestion above but line drops after dialling 5 or 6 numbers. Doesn't show up under call status on US system either?
Had this sort of working last week (was picking up line in US office) but it kept getting wrong number message from Telco. Do I need to create an equivalent shortcode in the US IP Office to pick up the request and grab a line?
Thanks,
James

Phone dude

So what you are saying is that you show all your lines on your extensions?

This should work.....

9N;
feat: Dial
Number: 9N;
Line Group ( IP line group to U.S.)

James-c

Thanks Dude,
I tried this and it didn't work at first. I then watched what was happening on the US IP406 using monitor. I could see that the numbers I was entering on my 4620SW handset were not showing up at the US box.
I then did the same thing with Phone Manager Pro using your short code (via least cost routing) on our AU IP406 and the call went through fine with the correct numbers showing in the monitor log, and we successfully called one of our staff's US cellphone via our CA office land lines.

Could this be an issue with the US telephone service not recognising my DTMF tones from the handset do you think

Regards,
James

Phone dude

If I get time to play with this I will, tryo to replicate it . I cant beleive that would be a problem though.

PBXtech.info

 

James-c

Hi Phone Dude,
Had a chance to try this out? I have looked over both systems and done a firmare upgrade on the US system to bring it to the same version. We can connect to US numbers from AU dialling using Phone Manager Pro over our IP link but if we use our 4610 handsets the system drops the call after logging 00111 and falls back to our POTS outbound lines and calls successfully.

Phone dude

I guess I didnt read that original post very well. So lets clarify first...
You have a 406 in AU as well as in the US. And your ext dialing works fine.
What system and why, do you have a 4610 phone on? That is an IP phone and has to be "linked" to one of the systems.

NOW, if I read your post correct, on both systems you do not need to dial an "access" code of "9" to dial out. right? The only way I know to make this work, would be to add a short code to the US system that uses the 9 to dial out.
9N
dial
N
line goup of the trunks you guys are dialing out on.

Then you could create the short code on the AU system:
9N
dial
9N
line group would be the line group of the IP trunks connecting the systems.

That should not affect any setting that you currently have for dialing out on either system.

James-c

Thanks Dude,
I have been working on this for a while and have discovered some more info from our USA office. They do press 9 for a line and I have now factored this into the short code.

I have all IP phones associated with our IP406 in Australia, where our US office has all Avaya digital handsets.

I can't use 9N as most Australian local numbers start with 9 since we went to 8 digit local numbers.

On the Australian system I have created a short code in LCR for 00111 (Aus International calling code with USA country code) (and have also tried #7 so I could test different settings) for example that sends 91N (you guys add the 1 without thinking about it but we don't). This works with grabbing a line on our US system then sending the 1, plus the area code and number. I found that the issue with our handsets is that although the line shows as open in Call Status, as the system adds the number as dialled "N", it doesn't work. When we wait for about 6 seconds and then dial manually, it works fine! I have set the analog lines to wait 6 seconds after the first number but I still think it is trimming the dialled number.

If I call exactly the same number from Phone Manager Pro, it goes through correctly every time?

At the moment we dial #7 on our Aus handsets then wait to hear the US dial tone, then we dial the number as we would if we were over there and it works ok.
The only problem is that I would really prefer to automate this with the 00111 number as a short code that works.

Thanks and sorry for the long post,
James

AvayaTech9

Dont build this as an LCR build it under short codes the code could be 00111N dial would be 9N trunk would be your vpn. the way this would work the system absorbs 00111 and send a 9 and the telephone number when it hits your US system it maths shortcode 9N which seizes an outbound trunk and sends the digits dialed. I would build it with the #7 example shortcode would be #7N dial 9N trunk would be your VPN tell employees if calling the US dial #7 1 areacode and number as if they where in the US this would be less dialing versus the 00111 but either will work

James-c

Thanks for the help Tech9. I had done it as a shortcode and it worked fine as you have described. I was trying to make it automatic so that when anyone dials the US from here it would use the 00111 component of the number and grab a line in our US office. I had this working fine last week this way but a bad BRI adapter in our US IP406 caused it to crash. The US Avaya tech then replaced the 406 with another unit minus the BRI module, but although the new one is the same firmware version, with all of the same settings it still doesn't work using the 00111 method any more.
Might just have to stay with the #7 method as it is reliable and not too hard to use.
James

ozipo

What is the exact short code you are using and what codes do you have setup on the us system?