Aurelian

Hiya,

We have an IP Office 412 system running the 3.0DT firmware (3.0.578) and ever since the recent upgrade to that revision I've been having a slight problem.

Which is whenever I make a change and merge the config Things Go Wrong.
- Our CCC agents are immediately all logged out and have to log back in.
- Most of the analogue phones lose their dial tone and can't make calls. You can hear a slight echo effect when you pick up the handset.
- The one or two analogue phones that DO have a dial tone don't show up on Call Status when you make a call.

This only happens when I merge the config. If I do a reboot then all is fine but it's a bit inconvenient as I can't make any changes during office hours while our support call centre is open.

I wondered if anyone else had encountered this problem or had any advice on how to resolve it?

Cheers!

Phone dude

Why would you stop upgrading at 3.0.DT. Go up to 3.2

Did you upgrade CCC as well?

PBXtech.info

 

Aurelian

Well, we have only DT and analogue units, no DS so we stuck with the 3.0DT firmware. I wasn't aware I could use the admin software for 3.2 so kept with the DT release version.

I'm glad to say that having upgraded my local machine's admin software to 3.2 I can happily merge the config back now so cheers for that suggestion.

Haven't upgraded CCC yet but will have to do that shortly (new hardware has arrived for it).

borenson

This is a known fault by Avaya, use version 4 for any changes. A fix will be released in Q2.