Crazy problem with IPO & analogue trunks

viper770 · March 28th, 2007, 03:37 AM

Hi everyone,

I have a peculiar problem with a Small Office IPO v3.2(54). This system has two analogue trunks and 4 digital extensions. The trunks both ring to ext201 and all the extensions share them for outgoing calls. The problem I have is the following: If I try to forward the 201 extension to an outside number (for example a mobile) the system shows me that the extension has been forwarded, but when a call IN, the extension doesn't ring and I am not forwarded. Monitor & Call Status show me that there is an incoming call but nothing else. Monitor and Manager show me that the extension is forwarded but the system is not trying to forward the incoming call. I cannot forward even through the phone manager. This problem happens with all extensions, BUT if I try to forward to another extension I have no problem. I have no user or system restrictions whatsoever and I am going mad. I have used a prefix and all available kinds of forward (unconditional, follow me to etc.)& the second trunk is not being used (it's available). Finally both trunks are working correctly for incoming and outgoing calls.

Thanks or any help.

Phone dude · March 28th, 2007, 02:27 PM

So, if I hear you correctly. You can not forward outside the IPO? There are 2 tic boxes in the Telephony tab. 1 for allow outgoing transfer. and the other for inhibit off switch transfer/forward.

Check those for starters. "Monitor is your friend"

Cephas · March 28th, 2007, 02:35 PM

In the line form, analogue options tab, there is a tickbox for "Allow analogue trunk to trunk connect". Make sure this is on and you will be fine.

viper770 · March 30th, 2007, 07:25 AM

Thanks, for the tip. It worked flawlessly, but when the call participants hung up, the system didn't clear the lines, because the providers here don't send any line release tone for analog lines. In the end I decided to forward through a service supplied by the provider.

Phone dude · March 30th, 2007, 07:43 AM

Yes, that is the drawback with analog lines.

March 28th, 2007, 03:37 AM	#1 (permalink)
viper770 Join Date: Sep 2006 Posts: 9	Crazy problem with IPO & analogue trunks Hi everyone, I have a peculiar problem with a Small Office IPO v3.2(54). This system has two analogue trunks and 4 digital extensions. The trunks both ring to ext201 and all the extensions share them for outgoing calls. The problem I have is the following: If I try to forward the 201 extension to an outside number (for example a mobile) the system shows me that the extension has been forwarded, but when a call IN, the extension doesn't ring and I am not forwarded. Monitor & Call Status show me that there is an incoming call but nothing else. Monitor and Manager show me that the extension is forwarded but the system is not trying to forward the incoming call. I cannot forward even through the phone manager. This problem happens with all extensions, BUT if I try to forward to another extension I have no problem. I have no user or system restrictions whatsoever and I am going mad. I have used a prefix and all available kinds of forward (unconditional, follow me to etc.)& the second trunk is not being used (it's available). Finally both trunks are working correctly for incoming and outgoing calls. Thanks or any help.

March 28th, 2007, 02:27 PM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: Crazy problem with IPO & analogue trunks So, if I hear you correctly. You can not forward outside the IPO? There are 2 tic boxes in the Telephony tab. 1 for allow outgoing transfer. and the other for inhibit off switch transfer/forward. Check those for starters. "Monitor is your friend"

March 28th, 2007, 02:35 PM	#3 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Crazy problem with IPO & analogue trunks In the line form, analogue options tab, there is a tickbox for "Allow analogue trunk to trunk connect". Make sure this is on and you will be fine. __________________ Need more indepth assistance from a top expert? Looking for Ultra Secure, Offsite Data Backup? www.morrack.com

March 30th, 2007, 07:25 AM	#4 (permalink)
viper770 Join Date: Sep 2006 Posts: 9	Re: Crazy problem with IPO & analogue trunks Thanks, for the tip. It worked flawlessly, but when the call participants hung up, the system didn't clear the lines, because the providers here don't send any line release tone for analog lines. In the end I decided to forward through a service supplied by the provider.

March 30th, 2007, 07:43 AM	#5 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: Crazy problem with IPO & analogue trunks Yes, that is the drawback with analog lines.

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode