viper770

Hi,

I have a problem in a customer with phone manager. In the beginning the customer was using phone manager version 3.0 and they were having strange problems. In the morning when they were turning on their PCs their phone managers were logging in each time as a different user and they had to manually change it. So we upgraded their system to v3.2.54, uninstalled completely the older phone managers and then installed newer ones 3.2 The problem is now even worse as sometimes they have to try to login as their extension 2-3 times, before the phone managers accept the correct login. The system is a 403. Apart from this everything else works just fine.

Thanks in advance

Phone dude

Have you had Monitor running when the user go to log in? See what Monitor says.

PBXtech.info

 

viper770

I think that the problem has something to do with the PCs or the network. When you close phone manager, the settings and profiles files, don't save the current user and his/her settings. In fact they keep settings and profiles for other users randomly, as if something is not allowing phone manager to function correctly. So I edited each user's settings, profiles, and folders manually, and that seemed to fix the problem.