VmPro Dial by Name issue

dharkin · March 21st, 2007, 07:36 PM

Hi,

I have a customer w/ an IPO 412 running release 3.0(59). i KNOW THEY NEED AN UPGRADE. Everything has been going well until they reported a problem with the dial by name module. The system was installed about 1 and 1/2 years ago. It appears that when the dial by name selection in the auto attendant is chosen the connected person hears a tremendous amout of garbled noise and can't hear the caller. When I tested the module, I found that if I placed the call on hold and then retreived the call from hold the problem cleared. Any ideas? The calls are via loop start lines.

March 21st, 2007, 07:36 PM	#1 (permalink)
dharkin PBXtech SILVER 25+ posts Join Date: Aug 2005 Posts: 43	VmPro Dial by Name issue Hi, I have a customer w/ an IPO 412 running release 3.0(59). i KNOW THEY NEED AN UPGRADE. Everything has been going well until they reported a problem with the dial by name module. The system was installed about 1 and 1/2 years ago. It appears that when the dial by name selection in the auto attendant is chosen the connected person hears a tremendous amout of garbled noise and can't hear the caller. When I tested the module, I found that if I placed the call on hold and then retreived the call from hold the problem cleared. Any ideas? The calls are via loop start lines.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)