very n00b Q: user moving ext to new seating arrangement....

ceez · March 12th, 2007, 09:49 AM

hello everyone, I have a user that's moving to another part of the office and I need to move her extension. what's the easiest to go about this? I am not at the location (I am in miami, the other office is in NY). I've heard that just moving the actual network cables is easier, but not possible.

please help me!

thanks,

ceez

tlpeter · March 12th, 2007, 11:36 AM

if it is a digital or analog phone then renumber

lets say the user has extension 123
renumber to 9123
then renumber the port the user has to go on to 123
if neceserry renumber the old port again to the old number of the new port

cascadia · March 12th, 2007, 02:02 PM

Quote:

Originally Posted by tlpeter

if it is a digital or analog phone then renumber

lets say the user has extension 123
renumber to 9123
then renumber the port the user has to go on to 123
if neceserry renumber the old port again to the old number of the new port

Remember that renumbering will require a reboot.

If the user is on a IP phone, then just pickup the phone and move to new location, assuming the new location has a CAT5 jack enabled for the LAN.

ceez · March 13th, 2007, 08:58 AM

thanks for the reply.
these are digital phones.
what I originally did was open the Manager
Expand the "Extensions" section
Sort by extension and look for the 2 extensions that I want to swap
Swapped Extension #'s within the to ID's.
Ie:
Extension 2808 - ID 171
Extension 2809 - ID 172

I moved 2808 to ID 172
&
I moved 2809 to ID 171

I then did a Merge Config but the user states that the phone still displays the wrong name.

Did I do that correctly?

Thanks again!

tlpeter · March 13th, 2007, 09:15 AM

i don't know how you did it but i can't change the id of a digital phone ?
but to help you ,you need to change the extension numbers

ceez · March 13th, 2007, 02:28 PM

@tlpeter, I didnt change the ID's, I just changed the extension numbers.... I typed 2808 on ID 172 and then typed 2809 on ID 179. I swapped the extensions within thed 2 ID's. The text box that displays the ID is grayed out.
So I dont know if I did it correctly and I did a reboot instead of a merge config...still the user reports that the extension has not swapped! :(

Phone dude · March 13th, 2007, 03:03 PM

Does the config show your change? I would make sure, then try again. If it asks for a merge, make it reboot.

March 12th, 2007, 09:49 AM	#1 (permalink)
ceez PBXtech SILVER 25+ posts Join Date: Jul 2005 Posts: 76	very n00b Q: user moving ext to new seating arrangement.... hello everyone, I have a user that's moving to another part of the office and I need to move her extension. what's the easiest to go about this? I am not at the location (I am in miami, the other office is in NY). I've heard that just moving the actual network cables is easier, but not possible. please help me! thanks, ceez __________________ Running: Definity G3 ver r011i.03.2.536.1

March 12th, 2007, 11:36 AM	#2 (permalink)
tlpeter PBXtech SILVER 25+ posts Join Date: Dec 2005 Posts: 31	Re: very n00b Q: user moving ext to new seating arrangement.... if it is a digital or analog phone then renumber lets say the user has extension 123 renumber to 9123 then renumber the port the user has to go on to 123 if neceserry renumber the old port again to the old number of the new port

March 13th, 2007, 08:58 AM	#4 (permalink)
ceez PBXtech SILVER 25+ posts Join Date: Jul 2005 Posts: 76	Re: very n00b Q: user moving ext to new seating arrangement.... thanks for the reply. these are digital phones. what I originally did was open the Manager Expand the "Extensions" section Sort by extension and look for the 2 extensions that I want to swap Swapped Extension #'s within the to ID's. Ie: Extension 2808 - ID 171 Extension 2809 - ID 172 I moved 2808 to ID 172 & I moved 2809 to ID 171 I then did a Merge Config but the user states that the phone still displays the wrong name. Did I do that correctly? Thanks again! __________________ Running: Definity G3 ver r011i.03.2.536.1

March 13th, 2007, 09:15 AM	#5 (permalink)
tlpeter PBXtech SILVER 25+ posts Join Date: Dec 2005 Posts: 31	Re: very n00b Q: user moving ext to new seating arrangement.... i don't know how you did it but i can't change the id of a digital phone ? but to help you ,you need to change the extension numbers

March 13th, 2007, 02:28 PM	#6 (permalink)
ceez PBXtech SILVER 25+ posts Join Date: Jul 2005 Posts: 76	Re: very n00b Q: user moving ext to new seating arrangement.... @tlpeter, I didnt change the ID's, I just changed the extension numbers.... I typed 2808 on ID 172 and then typed 2809 on ID 179. I swapped the extensions within thed 2 ID's. The text box that displays the ID is grayed out. So I dont know if I did it correctly and I did a reboot instead of a merge config...still the user reports that the extension has not swapped! :( __________________ Running: Definity G3 ver r011i.03.2.536.1

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March 13th, 2007, 03:03 PM	#7 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 362 Blog Entries: 1	Re: very n00b Q: user moving ext to new seating arrangement.... Does the config show your change? I would make sure, then try again. If it asks for a merge, make it reboot.

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