CDR reports

vaca · January 31st, 2007, 05:25 AM

Hi!

Regarding CDR reports, I have a question.
How do you deal with calls that are not established (that have rang on dialed number, but haven’t been answered), and in CDR you have that call lasted a period of time (e.g. 4 tenths of minute).
I can not charge this call.

How can, customer know which calls are established?

john3voltas · January 31st, 2007, 08:43 AM

CDR has a big bug that I recently reported, it is under investigation and there should be a fix in a few days/weeks.
As per manual information, CDR should output 2 CDR events per each call.
One event with time, call duration, source, destination, etc.
And then another event with the amount of time the call was ringing before being picked up.
Unfortunately right now instead of 2 CDR events per call they are just outputting a single CDR event per call.
The bug is, right now when you look at the call duration field it will tell you:
A-actual call duration if the call was actually picked up
B-ring time duration if the call was not picked up
Stay tuned, a patch should become available soon and I'll let you know.
I just don't know why no one reported this before

.
Cheers

vaca · January 31st, 2007, 09:27 AM

Thanks a lot, john3voltas!

I'll stay focused!

john3voltas · January 31st, 2007, 10:30 AM

With that nickname...
You wouldn't be Portuguese or Brazilian, would you?
Cheers

vaca · February 1st, 2007, 02:18 AM

No, but I like carnivals!

I’m from eastern Europe.

January 31st, 2007, 05:25 AM	#1 (permalink)
vaca Join Date: Mar 2006 Posts: 13	CDR reports Hi! Regarding CDR reports, I have a question. How do you deal with calls that are not established (that have rang on dialed number, but haven’t been answered), and in CDR you have that call lasted a period of time (e.g. 4 tenths of minute). I can not charge this call. How can, customer know which calls are established?

January 31st, 2007, 08:43 AM	#2 (permalink)
john3voltas Join Date: Jan 2007 Posts: 2	Re: CDR reports CDR has a big bug that I recently reported, it is under investigation and there should be a fix in a few days/weeks. As per manual information, CDR should output 2 CDR events per each call. One event with time, call duration, source, destination, etc. And then another event with the amount of time the call was ringing before being picked up. Unfortunately right now instead of 2 CDR events per call they are just outputting a single CDR event per call. The bug is, right now when you look at the call duration field it will tell you: A-actual call duration if the call was actually picked up B-ring time duration if the call was not picked up Stay tuned, a patch should become available soon and I'll let you know. I just don't know why no one reported this before . Cheers

January 31st, 2007, 09:27 AM	#3 (permalink)
vaca Join Date: Mar 2006 Posts: 13	Re: CDR reports Thanks a lot, john3voltas! I'll stay focused!

January 31st, 2007, 10:30 AM	#4 (permalink)
john3voltas Join Date: Jan 2007 Posts: 2	Re: CDR reports With that nickname... You wouldn't be Portuguese or Brazilian, would you? Cheers

February 1st, 2007, 02:18 AM	#5 (permalink)
vaca Join Date: Mar 2006 Posts: 13	Re: CDR reports No, but I like carnivals! I’m from eastern Europe.

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