Glenn07

The boss wants her Dial By Name entry to ring her assistant's phone instead of the boss's phone. So when a caller selects the boss from the Dial By name menu (also called a Directory), the caller will be put through to the assistant instead of the boss. Can someone please tell me the best way to do this?

We are using an Avaya IP412 Office MU-LAW
Control unit software version: 2.1 (318901)
Voicemail: IP Office Pro

Thanks. -Glenn.

jonwadsworth

1) Create a condition with the condition editor:
Compare:
Value A: $KEY
EQUALS
Value B: (bosses extn)

2) After your Dial by Name Action, put a test condition action, testing the condition we just created

3) True goes to a Transfer action that goes to the secretary
False goes to Transfer action that goes to $KEY


That work for ya?

PBXtech.info

 

Glenn07

Sounds like it might work! Will try it and let you know. Thanks. -Glenn.

Glenn07

Yes, this does work! Thanks for your help! -Glenn.