Voicemail Pro

smithermang · July 14th, 2003, 01:18 PM

I have a system I am programming. The 403 shows it has a valid license for Voicemail Pro. When I start the voicemail server it still comes up as Voicemail Lite. Has anyone had this problem or know the fix?

ahays · July 14th, 2003, 01:29 PM

Be sure that you've loaded the correct software. Voicemail Lite comes with the system and will be found on the 3-CD set. Voicemail Pro is a completely seperate CD. If you cannot locate the Voicemail Pro CD you can download it from http://support.avaya.com ... click on Software and Firmware Downloads, then under Enterprise Class IP Solutions (ECLIPS) click on IP Office, then All Documents, and finally click on "IP Office Software Level 1.4" At the bottom of the page you'll find VMPro 1.4.

Finally, be sure to COMPLETELY UNINSTALL Voicemail Lite prior to installing Voicemail Pro.

smithermang · July 14th, 2003, 02:35 PM

I've done all that, but the system still looks for vmlite.

ahays · July 14th, 2003, 02:39 PM

I'd call your distributor for assistance at this point. I know that Catalyst Telecom has a support group for just this sort of issue.

smithermang · July 14th, 2003, 02:40 PM

Thanks for the assistance!

smithermang · July 14th, 2003, 02:57 PM

Doesn't vmpro reside over the vmlite server?

routermad · July 17th, 2003, 07:05 AM

How did you install VMP? On top of VM Lite? If you have, then uninstall both, reboot, and install VMP again, and reboot afterwards.

I normally choose custom install. In v1.3 you have to install as application rather than as service, if you want voicemail email to function. I do not know if AVAYA have fix this on v1.4. Give it a go.

Can you ping the IPO from the voicemail server?

If your IP 403 is seeing a valid license, then it's seeing the Key Server. Have you looking under system to see what IP address that it expect the VM server to have? The default is broadcast, could try the IP address of the VM server it self.

Other readers, have i left anything out?

smithermang · July 17th, 2003, 07:11 AM

I have uninstalled and then installed VMPro. I have tried everything but still no luck.

smithermang · July 17th, 2003, 10:49 AM

After 4 times of installing and uninstalling, it finally works. Thanks for the help.

IPGuru · July 17th, 2003, 03:46 PM

Slightly OT. VM email DOES work when configured as a service

To get it to work correctly go to service properties & set a valid username & pasword in the log-on tab.
the account used must have a valid e-mail config

smithermang · July 18th, 2003, 07:19 AM

Thanks for the help!!

July 14th, 2003, 01:18 PM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Voicemail Pro I have a system I am programming. The 403 shows it has a valid license for Voicemail Pro. When I start the voicemail server it still comes up as Voicemail Lite. Has anyone had this problem or know the fix?

July 14th, 2003, 01:29 PM	#2 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	Be sure that you've loaded the correct software. Voicemail Lite comes with the system and will be found on the 3-CD set. Voicemail Pro is a completely seperate CD. If you cannot locate the Voicemail Pro CD you can download it from http://support.avaya.com ... click on Software and Firmware Downloads, then under Enterprise Class IP Solutions (ECLIPS) click on IP Office, then All Documents, and finally click on "IP Office Software Level 1.4" At the bottom of the page you'll find VMPro 1.4. Finally, be sure to COMPLETELY UNINSTALL Voicemail Lite prior to installing Voicemail Pro. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 14th, 2003, 02:39 PM	#4 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	I'd call your distributor for assistance at this point. I know that Catalyst Telecom has a support group for just this sort of issue. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

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July 14th, 2003, 02:35 PM	#3 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I've done all that, but the system still looks for vmlite.

July 14th, 2003, 02:40 PM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Thanks for the assistance!

July 14th, 2003, 02:57 PM	#6 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Doesn't vmpro reside over the vmlite server?

July 17th, 2003, 07:05 AM	#7 (permalink)
routermad Join Date: Jul 2003 Posts: 2	How did you install VMP? On top of VM Lite? If you have, then uninstall both, reboot, and install VMP again, and reboot afterwards. I normally choose custom install. In v1.3 you have to install as application rather than as service, if you want voicemail email to function. I do not know if AVAYA have fix this on v1.4. Give it a go. Can you ping the IPO from the voicemail server? If your IP 403 is seeing a valid license, then it's seeing the Key Server. Have you looking under system to see what IP address that it expect the VM server to have? The default is broadcast, could try the IP address of the VM server it self. Other readers, have i left anything out?

July 17th, 2003, 07:11 AM	#8 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I have uninstalled and then installed VMPro. I have tried everything but still no luck.

July 17th, 2003, 10:49 AM	#9 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	After 4 times of installing and uninstalling, it finally works. Thanks for the help.

July 17th, 2003, 03:46 PM	#10 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Slightly OT. VM email DOES work when configured as a service To get it to work correctly go to service properties & set a valid username & pasword in the log-on tab. the account used must have a valid e-mail config

July 18th, 2003, 07:19 AM	#11 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Thanks for the help!!

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