CCC Issue-URGENT HELP NEEDED!

b4dboy · March 21st, 2006, 09:45 AM

IP406 v2 running 3.0 (69) with VM Pro 3.0.15, CCC v5. Agents in the call centre are Hot Desking with their own extension (1xxx) to handsets in a 764x. The fixed Extensions (Avaya 5410) have Caller ID switched off but are still displaying the incoming number. For various legal issues, we'd like the incoming number hidden from the call centre agent.

is there any way this can be done?

b4dboy · March 23rd, 2006, 03:07 AM

This problem has now been sorted....

eggplant · March 23rd, 2006, 05:17 AM

Were you able to block the incoming caller ID through programming?? If so, how so
Or was it done through the carrier?

b4dboy · March 23rd, 2006, 06:43 AM

Using a shortcode to the Hunt group of the agents using the W command...

It works internally too.

March 21st, 2006, 09:45 AM	#1 (permalink)
b4dboy Join Date: Mar 2006 Posts: 3	CCC Issue-URGENT HELP NEEDED! IP406 v2 running 3.0 (69) with VM Pro 3.0.15, CCC v5. Agents in the call centre are Hot Desking with their own extension (1xxx) to handsets in a 764x. The fixed Extensions (Avaya 5410) have Caller ID switched off but are still displaying the incoming number. For various legal issues, we'd like the incoming number hidden from the call centre agent. is there any way this can be done?

March 23rd, 2006, 03:07 AM	#2 (permalink)
b4dboy Join Date: Mar 2006 Posts: 3	Re: CCC Issue-URGENT HELP NEEDED! This problem has now been sorted....

March 23rd, 2006, 05:17 AM	#3 (permalink)
eggplant PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 29	Re: CCC Issue-URGENT HELP NEEDED! Were you able to block the incoming caller ID through programming?? If so, how so Or was it done through the carrier?

March 23rd, 2006, 06:43 AM	#4 (permalink)
b4dboy Join Date: Mar 2006 Posts: 3	Re: CCC Issue-URGENT HELP NEEDED! Using a shortcode to the Hunt group of the agents using the W command... It works internally too.

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