Auto Attendant - Voice Mail Pro

chrismac52 · January 27th, 2006, 11:16 AM

Sometimes when a menu is being read off it will stop and start over in the middle of the menu. Other times it will go all the way through without a problem. Any ideas?

Cephas · January 30th, 2006, 09:35 AM

Re-record the menu. If you've never encountered this before it may sound hard to beleive, but chances are good that the voice of the person who recorded the menu got too close to the frequency of a DTMF digit at some point in the recording. If this is the case, 99% of the time just doing another take (even with the same person and same script) will resolve the issue.

Peter

January 27th, 2006, 11:16 AM	#1 (permalink)
chrismac52 Join Date: Nov 2005 Posts: 3	Auto Attendant - Voice Mail Pro Sometimes when a menu is being read off it will stop and start over in the middle of the menu. Other times it will go all the way through without a problem. Any ideas?

January 30th, 2006, 09:35 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Auto Attendant - Voice Mail Pro Re-record the menu. If you've never encountered this before it may sound hard to beleive, but chances are good that the voice of the person who recorded the menu got too close to the frequency of a DTMF digit at some point in the recording. If this is the case, 99% of the time just doing another take (even with the same person and same script) will resolve the issue. Peter __________________ Need more indepth assistance from a top expert? Looking for Ultra Secure, Offsite Data Backup? www.morrack.com

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