ajshaikh

Some of our agents use 6416 phonesets while others use 5410 phonesets.

Agents using the 6416 phonesets are able to retrieve ALL incoming call history (direct call as well as group call) from the phone's menu.

Agents using the 5410 phonesets are only able to retrieve Direct calls history (but no group call history) from the phone's menu.

Apart from installing Phone Manager at each agent, is there another way to retrieve group call history from the 5410 phonesets?

Thanks.

sizbut

For the 6400 Series phones, the call history is stored and provided by the switch. For the 5400 Series phones the call log is performed by the phone itself. Two very different methodologies to the same feature, leading as you've discovered to different behaviours.

Sadly there's no button feature, as far as I know, that will let a 5400 Series phone user get at a copy of their call history held by the switch.

PhoneManager's not a bad option, for just call history its free except for the hassle of installing.

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