Call transfer

ajshaikh · January 8th, 2006, 11:09 AM

We use ISDN BRI trunk for calling out.

Presently we are able to TRANSFER an incoming call to an external number (thereby occupying both channels).

However, we are unable to TRANSFER an outgoing call to another outgoing call. How can we enable this?

sizbut · January 8th, 2006, 02:57 PM

You almost answered the question yourself. Using IP Office Manager, in the configuration look for the option Allow Outgoing Transfer on the System | Telephony tab.

sizbut · January 8th, 2006, 02:59 PM

ps. What I meant was that you explained the problem very clearly, which always help when seeking an answer, nicely done.

ajshaikh · January 18th, 2006, 10:08 AM

Thanks.

We dont have a "Allow Outgoing Transfer" in System/Telephony tab but instead have "Inhibit Off-switch Calls".

Here is the HELP definition of "Inhibit Off-switch Calls":
When on, bars any calls (internal or external) from being diverted or forwarded off switch.

Our seeting for this had already been Off and that is why we have been able to TRANSFER inbound to outbound. The problem is that we are not able to TRANSFER outbound to outbound.

corhavelaar · January 18th, 2006, 04:42 PM

Upgrade to 3.0.69 or to 3.1.48 then you will have the option mentioned by sizbut.

Cephas · January 23rd, 2006, 04:45 PM

Quote:

Originally Posted by corhavelaar

Upgrade to 3.0.69 or to 3.1.48 then you will have the option mentioned by sizbut.

And very diplomatically mentioned too I might add... very nicely put sizbut :)

Peter

January 8th, 2006, 11:09 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Call transfer We use ISDN BRI trunk for calling out. Presently we are able to TRANSFER an incoming call to an external number (thereby occupying both channels). However, we are unable to TRANSFER an outgoing call to another outgoing call. How can we enable this?

January 8th, 2006, 02:57 PM	#2 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call transfer You almost answered the question yourself. Using IP Office Manager, in the configuration look for the option Allow Outgoing Transfer on the System \| Telephony tab.

January 8th, 2006, 02:59 PM	#3 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call transfer ps. What I meant was that you explained the problem very clearly, which always help when seeking an answer, nicely done.

January 18th, 2006, 10:08 AM	#4 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Re: Call transfer Thanks. We dont have a "Allow Outgoing Transfer" in System/Telephony tab but instead have "Inhibit Off-switch Calls". Here is the HELP definition of "Inhibit Off-switch Calls": When on, bars any calls (internal or external) from being diverted or forwarded off switch. Our seeting for this had already been Off and that is why we have been able to TRANSFER inbound to outbound. The problem is that we are not able to TRANSFER outbound to outbound.

January 18th, 2006, 04:42 PM	#5 (permalink)
corhavelaar PBXtech SILVER 25+ posts Join Date: Aug 2004 Posts: 81	Re: Call transfer Upgrade to 3.0.69 or to 3.1.48 then you will have the option mentioned by sizbut.

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