Two phones with same extension?

tstuve · December 14th, 2005, 09:41 AM

We have two offices. Office A is running IP406 and B IP Small Office. We have salespeople that will work out of both offices, and would like to have the same extension (and voicemail) at both offices. The installer said they will have to have two extensions - one for each office. Needless to say, it is confusing retrieving voicemail. Can this be done?

Thanks
Tom

infinity306 · December 14th, 2005, 02:18 PM

Quote:

Originally Posted by tstuve

We have two offices. Office A is running IP406 and B IP Small Office. We have salespeople that will work out of both offices, and would like to have the same extension (and voicemail) at both offices. The installer said they will have to have two extensions - one for each office. Needless to say, it is confusing retrieving voicemail. Can this be done?

Thanks
Tom

Seems like hotdesking would work for this application, unless you wanted the extension to be active at both offices at the same time..

tstuve · December 14th, 2005, 11:30 PM

Hot desking may work, but I'm trying to keep things simple. It would be great if both phones could have the same extension and voicemail, so that the user really doesn't have to do anything. If that won't work, is it possible to program one of the buttons to hot desk, so that the user doesn't have to enter codes? I've got a few technically challenged folks here.

Thanks
Tom

infinity306 · December 15th, 2005, 04:44 PM

Quote:

Originally Posted by tstuve

Hot desking may work, but I'm trying to keep things simple. It would be great if both phones could have the same extension and voicemail, so that the user really doesn't have to do anything. If that won't work, is it possible to program one of the buttons to hot desk, so that the user doesn't have to enter codes? I've got a few technically challenged folks here.

Thanks
Tom

Yep, just program a button with Dial *35*(xxx)*(####)#

Where (xxx)=the extension to login to and (####)= the pin for that extension...Assuming you left the default login shortcode..if you don't want to hard code the pin in you should be able to put in *35*(xxx)*
and tell the users to press the button and then their pin and #.. not sure about the 2nd example.. but I know the First Example works...

Danny · December 16th, 2005, 09:34 AM

Are they set up as SCM? If so, you could have them hot desk at each location.

IPGuru · December 16th, 2005, 11:58 AM

Quote:

Originally Posted by Danny

Are they set up as SCM? If so, you could have them hot desk at each location.

Hot desking does not work between IPO system on a SCN

tstuve · December 16th, 2005, 09:22 PM

But will it work at all between IPO's? I configured in both offices - it works within offices, but not between the two. If hot desking won't work between offices, is there something else that will? It's a real pain for them to have to answer two voicemail numbers.

Thanks

Tom

Tooqui · December 20th, 2005, 07:04 AM

;) The only way to achieve this is using ipphone configured to use the same ipoffice or install the new ipdect that allows this functionallity...

December 14th, 2005, 09:41 AM	#1 (permalink)
tstuve Join Date: Dec 2005 Posts: 8	Two phones with same extension? We have two offices. Office A is running IP406 and B IP Small Office. We have salespeople that will work out of both offices, and would like to have the same extension (and voicemail) at both offices. The installer said they will have to have two extensions - one for each office. Needless to say, it is confusing retrieving voicemail. Can this be done? Thanks Tom

December 14th, 2005, 11:30 PM	#3 (permalink)
tstuve Join Date: Dec 2005 Posts: 8	Re: Two phones with same extension? Hot desking may work, but I'm trying to keep things simple. It would be great if both phones could have the same extension and voicemail, so that the user really doesn't have to do anything. If that won't work, is it possible to program one of the buttons to hot desk, so that the user doesn't have to enter codes? I've got a few technically challenged folks here. Thanks Tom

December 16th, 2005, 09:34 AM	#5 (permalink)
Danny PBXtech SILVER 25+ posts Join Date: Aug 2005 Posts: 43	Re: Two phones with same extension? Are they set up as SCM? If so, you could have them hot desk at each location.

December 16th, 2005, 09:22 PM	#7 (permalink)
tstuve Join Date: Dec 2005 Posts: 8	Re: Two phones with same extension? But will it work at all between IPO's? I configured in both offices - it works within offices, but not between the two. If hot desking won't work between offices, is there something else that will? It's a real pain for them to have to answer two voicemail numbers. Thanks Tom

December 20th, 2005, 07:04 AM	#8 (permalink)
Tooqui PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 41	Re: Two phones with same extension? ;) The only way to achieve this is using ipphone configured to use the same ipoffice or install the new ipdect that allows this functionallity...

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