dmitry

Using IPOffice412 v 3.0 (59) and VoiceMailPro, outgoing messages and voice mail recording works fine.

However, if we try to record a conversation (either via the user mandatory setting or with a pre-programmed CallRecord button on a phone), as soon as recording starts, the line instantly goes silent until I stop recording at which point it goes back to normal. The recording does generate an empty voice-mail message.

This was happening with an older release so I upgraded to 3.0(59), and I've double/triple checked all the settings.

HELP!

dmitry

I should also add that we experience the same problem while conferencing - which is what I understand VMP uses to record calls. So what is it in IPOffice that would cause us to go silent upon Conf?

TIA!

PBXtech.info

 

corhavelaar

Can you try if it is possible to break in manually into conversations or use monitoring.
Is it possible to create a conference?
The reason for asking is that i think that there is a problem with the conference bridge as recording use this also.
if the conference bridge is ok then i can't help you, too complicated for a forum unless someone had the same issue.