payton

I have analog trunks in a 403. They direct to the auto-attendant immediatly. but when people call in it rings 3 times before the autoattendant answers.

And it seems when the line disconnects it takes a little time for the trunk to release. If I call my number immediatly after I hang up.. it rings for a long time because the trunk is not releasing. (i assume)

Is there a way to smooth out the analog settings?

ahays

The reason it rings 2-3 times before it connects internally is because you have the trunk type set up as Loop Start ICLID. Caller-ID is presented to the system between the 1st and 2nd ring. If you change the trunk type to Loop Start (without the ICLID) then the phones will ring internally from the first ring ... but you won't get Caller-ID. It's a cost value relationship ... Caller-ID cost 2-3 additional rings. Is there enough value for your customer to endure that cost?

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

payton

Makes sense. thanks for the info

ahays

No problem. Run a test after hours or in an off-peak period and you'll see what I mean about the delay going away.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

indybeck

I have a similer issue. Customer has Avaya IP500 with software release 7 and inbound caller-ID name and number just display as EXT call. Inbound analog trunks are provided via an Integrated T-1 going to an IAD Integrated Access Device CSU/DSU Carrier Access Adit 600 then to the Avaya. I have already tested at the CLEC Demarc with an analog Panasonic phone and caller-ID name and number passes thru. These are loop-start trunks. There does seem to be a 2 - 3 ring delay. Is there anything I can do to get the Caller-ID to work?