dharkin

I am trying to get my Auto Attendant to answer on the first ring. I have programmed an incoming call route for all lines to go to my short code of *92. The short code is as follows;

Short Code:*92
Telephone number: #Attendant1
Line group ID :0
Feature: VoicemailNode

When I call any of the numbers, it still takes 4 rings before my attendant answers the call. I don’t get it, any ideas?

avayaconsultant

You cold always do this the hard way.

Create a shortcode:
SC: 666
Number: "Attendant Shortcode in VM Pro"
Line Group ID:0
Feature: VoiceMailNode

Create an extension:
Ext:667
Forward unconditional to :666

Create a Hunt Group:
Name:AutoAttendant
Ext:2xx
Allocated Answer: 5 seconds
Add extension 667 to the hunt group. Turn off queing, voicemail and any other unneeded features.

Now point your incoming routes to the hunt group "AutoAttendant"

Your calls should go to the attendant right off the bat now.

Hope that helps some
Chris

PBXtech.info

 

XseSiV

you need to point this to a VM Module via your incoming call routes, E.g.

Incoming No. 34567631...
Destn. VM:MainNo

this will answer immediately, be carefull with this, depending on where the site is based in the world it is "illegal" *scoff* for a call to be answered without atleast 4 bursts of ring!?

__________________

sizbut

Just remove the #. Except for when accessing a mailbox, the # tells the voicemail server to give 3 rings.

brainey

Try using this shortcode:
Short Code:*92
Telephone number: "Attendant1"
Line group ID :0
Feature: VoicemailCollect

Going through shortcodes in VMPro adds ringing to the call. On a PRI, using the above shortcode the outside caller wouldn't hear any rings. It would just answer the call and start playing the wav file.

__________________
brainey
www.primelineusa.com

kholladay

Do you have analog trunks with ICLID? If so you'll never get it to answer in less than 2 rings.

The shortest method to have it answer is to build the AA as a module and enter VM:Attendant1 in the incoming call route.

__________________
Kyle Holladay
Certified: ACACN, ACSCI, ACSCM, TIA-CTP
"If it worked the way it should you wouldn't need me"

PBXtech.info