I can't use CCC

mfonseca · October 2nd, 2005, 01:54 PM

I just installed CCC v5.0, latest release, and I'm still having a trouble that is happenning since I can remembmer.

I have a few agents using analog extensions and a few others using Phonemanager iPro in agent mode.

Some users log off their extensions whilst in Busy Not Available. If they log on back, CCC assumes they are Ready, but they actually are in the same state they left their extensions before, ie, BNA.

I can't believe that no one noticed this before, because this makes the product unusable!

If there is someone out there using CCC, please give me your feedback. Doesn't this happen to you too? If you are still using the product what did you do to solve this?

ohamilton · October 3rd, 2005, 10:03 AM

Nope never happen to me I have about 10 intall with each install about 5 users and no problem with analog phone ETC

Baytok75 · November 28th, 2006, 03:22 PM

I have the same problem.Ip Office 3.1.65 And CCC 5.0.33.You are right If an agent Busy Not Available and than logout the problem occurs.So I need help too

Phone dude · November 30th, 2006, 10:12 AM

What release is the IPO, and what release is the CCC?

October 2nd, 2005, 01:54 PM	#1 (permalink)
mfonseca Join Date: Aug 2004 Posts: 20	I can't use CCC I just installed CCC v5.0, latest release, and I'm still having a trouble that is happenning since I can remembmer. I have a few agents using analog extensions and a few others using Phonemanager iPro in agent mode. Some users log off their extensions whilst in Busy Not Available. If they log on back, CCC assumes they are Ready, but they actually are in the same state they left their extensions before, ie, BNA. I can't believe that no one noticed this before, because this makes the product unusable! If there is someone out there using CCC, please give me your feedback. Doesn't this happen to you too? If you are still using the product what did you do to solve this?

October 3rd, 2005, 10:03 AM	#2 (permalink)
ohamilton Join Date: Oct 2005 Posts: 15	Re: I can't use CCC Nope never happen to me I have about 10 intall with each install about 5 users and no problem with analog phone ETC

November 28th, 2006, 03:22 PM	#3 (permalink)
Baytok75 Join Date: Feb 2006 Posts: 2	Re: I can't use CCC I have the same problem.Ip Office 3.1.65 And CCC 5.0.33.You are right If an agent Busy Not Available and than logout the problem occurs.So I need help too

November 30th, 2006, 10:12 AM	#4 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: I can't use CCC What release is the IPO, and what release is the CCC?

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