Dial Delay on outgoing calls

dharkin · September 27th, 2005, 07:18 AM

How can I get the IP Office to dial an outside line quicker? I can dial a # (91203xxxxxxx) and have to wait about 10 seconds before the number is dialed. If I dial the # and press the pound (#) after the number, the digits are sent right away.

IPGuru · September 27th, 2005, 08:49 AM

What is your Dail Delay Timeout set to in system/telephony?

I would usualy keep this at the default of 1000, or possibly 1500

dharkin · September 27th, 2005, 09:08 AM

The dial delay timeout is 4000ms at default. If I reduce that too much, the callers will not have enough time to dial the number.

EDIT: I removed the semi colon from the end of the short code and the number dials right away. Thanks for the input .

IPGuru · September 27th, 2005, 11:13 AM

I guess you must be in the US.
the US network requires en-block dialing, this means that the system has to wait for the caller to finish dialing befor the call can be processed & is the reson for the long delay.

you may be able to get around this problem by setting the Dial delay Count to a high number (16 or more) & then reducing the delay count to 1500.
otherwise your short codes will need to correctly diagnose the number of digits required.

Cephas or one of the other Northamerican experts will probably be able to advise further.

September 27th, 2005, 07:18 AM	#1 (permalink)
dharkin PBXtech SILVER 25+ posts Join Date: Aug 2005 Posts: 43	Dial Delay on outgoing calls How can I get the IP Office to dial an outside line quicker? I can dial a # (91203xxxxxxx) and have to wait about 10 seconds before the number is dialed. If I dial the # and press the pound (#) after the number, the digits are sent right away.

September 27th, 2005, 08:49 AM	#2 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Dial Delay on outgoing calls What is your Dail Delay Timeout set to in system/telephony? I would usualy keep this at the default of 1000, or possibly 1500 __________________ Universal Plan B: - When all else fails CHEAT!

September 27th, 2005, 09:08 AM	#3 (permalink)
dharkin PBXtech SILVER 25+ posts Join Date: Aug 2005 Posts: 43	Re: Dial Delay on outgoing calls The dial delay timeout is 4000ms at default. If I reduce that too much, the callers will not have enough time to dial the number. EDIT: I removed the semi colon from the end of the short code and the number dials right away. Thanks for the input . Last edited by dharkin; September 27th, 2005 at 11:02 AM. Reason: Resolved

September 27th, 2005, 11:13 AM	#4 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Dial Delay on outgoing calls I guess you must be in the US. the US network requires en-block dialing, this means that the system has to wait for the caller to finish dialing befor the call can be processed & is the reson for the long delay. you may be able to get around this problem by setting the Dial delay Count to a high number (16 or more) & then reducing the delay count to 1500. otherwise your short codes will need to correctly diagnose the number of digits required. Cephas or one of the other Northamerican experts will probably be able to advise further. __________________ Universal Plan B: - When all else fails CHEAT!

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