Small Office upgrade problem

dhaggar · September 27th, 2005, 03:25 AM

Hi, I have a customer with a Small Office, 8 analog extensions going into a DECT base. I am trying to upgrade from 2.1(15) to 3.0(59) so I can install the DECT CTI Integration. Unfortunately upgrading using Manager fails. If I try to reset the box through the DTE port I never get the Loader message after pressing the escape key. Now I have a PBX that thinks it has 2x IP401 NG and 2x IP400, 8 port analog units. (The IP400 happens to be in another PBX I maintain!) If I delete these 3 entries and reboot, they are still there when I open Manager again.
Does anyone have any suggestion as to how I can erase the flash memory and start again.

Thanks ...Dallas

IPGuru · September 27th, 2005, 06:47 AM

File, Advanced, Erase config,

& I would sugest isolating the SoE so that ist does not pick up strange entries from the other system

dhaggar · September 27th, 2005, 05:48 PM

Tried that without success. The SoE is stand alone, it is not connected to any network. The other system is not at this site, only the config is on my laptop.

ohamilton · October 3rd, 2005, 09:33 AM

Mage sure that you use the MAC address go thu the DTE port and Assign the MAC Address of the Small ofice in manager so it will see it ther should be no problen I have done several that have failed but load fine

September 27th, 2005, 03:25 AM	#1 (permalink)
dhaggar Join Date: Aug 2004 Posts: 18	Small Office upgrade problem Hi, I have a customer with a Small Office, 8 analog extensions going into a DECT base. I am trying to upgrade from 2.1(15) to 3.0(59) so I can install the DECT CTI Integration. Unfortunately upgrading using Manager fails. If I try to reset the box through the DTE port I never get the Loader message after pressing the escape key. Now I have a PBX that thinks it has 2x IP401 NG and 2x IP400, 8 port analog units. (The IP400 happens to be in another PBX I maintain!) If I delete these 3 entries and reboot, they are still there when I open Manager again. Does anyone have any suggestion as to how I can erase the flash memory and start again. Thanks ...Dallas Last edited by dhaggar; September 27th, 2005 at 03:58 AM.

September 27th, 2005, 06:47 AM	#2 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Small Office upgrade problem File, Advanced, Erase config, & I would sugest isolating the SoE so that ist does not pick up strange entries from the other system __________________ Universal Plan B: - When all else fails CHEAT!

September 27th, 2005, 05:48 PM	#3 (permalink)
dhaggar Join Date: Aug 2004 Posts: 18	Re: Small Office upgrade problem Tried that without success. The SoE is stand alone, it is not connected to any network. The other system is not at this site, only the config is on my laptop. Last edited by dhaggar; September 27th, 2005 at 06:00 PM.

October 3rd, 2005, 09:33 AM	#4 (permalink)
ohamilton Join Date: Oct 2005 Posts: 15	Re: Small Office upgrade problem Mage sure that you use the MAC address go thu the DTE port and Assign the MAC Address of the Small ofice in manager so it will see it ther should be no problen I have done several that have failed but load fine

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