ksola

Our main office has IP Office 412 with 3.0 (40) Our Remote office has a 403 with 3.0 (40) We have small community networking with a T1 between them as our remote office is 70 miles away.

We mostly have a cisco network. We only have 1 router and 7 switches. I have qos of service on our main switch that the remote office is connected to which our main router is also connected to this cisco switch. We have 1 Ip phone at the remote office so that the CSR down there can be in the main hunt group. Otherwise there is just 4 computers at the remote office.

The problem is when the remote office tries to download a huge file and we are on the phone with them the main office can hear the remote office just fine but the remote office complains that the main office is extremely choppy and mostly cannot hear.

Avaya blames cisco network. Cisco blames Avaya equipment. Does anyone have any suggestions?

Using g.729(a) compression mode.

XseSiV

It sounds like there is no QoS both ways. What do you define as QoS?. Are you prioritising packets based on their DiffServ valuaes??. Have you guaranteed bandwith for VOIP traffic etc etc, is there header compression?

Regards

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aeverson

Your symptoms kinda contridict QoS being turned on. QoS should slow down your download not the other way around.

ksola

On my cisco router I have auto QOS on based on avaya default values for ip traffic. The switch on the remote side is the IP 403. I assumed that this already had QOS enable. I do have another cisco switch I could put in on the remote side to try.

ksola

Traffic is guaranteed bandwidth and I have no clue how to turn on header compression on a switch. I am currently looking into which device I have put that on.

big70

IP-Office is a Hub you don,t have Qos on it use a Cisco switch for the users at the remote side.



Greets Peter

PBXtech.info

 

ksola

I know have the Cisco Switch with QOS in the remote office. And it stills sounds horrible. When someone calls the main office from the remote office and trys to download a decent file the main office sounds choppy and you can not understand them.

Any more suggestions?

IPGuru

Are the users at the remote office connected to the Cisco or the IP Office hub?

QoS is not supported on the IP Office hub, Move the useres to the cisco switch
if you still hae problems double check the QoS settings on ALL equipment because it is missing somewhere

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big70

Did you enable the Cisco switch for Qos and used difrent Vlans for voice and data.

I hope you understand its not only putting a cisco switch in the network and Qos works, you also must configure it.

Greets Peter