IP Small Office Problem - Cannot dial out

dchobanik · June 13th, 2005, 10:40 PM

Hi there I work for a reseller in Canada and we are having a problem with one of our clients Small office. Specificly on occasion the customer cannot dial out (or they have to try at least 2-3 times before they can

) however they can recieve calls. We have had our telco test the lines numerous times and the lines are within spec. We have also changed out systems twice already and it seams that this provides a quick fix but that is about it. The customer is using loop start lines and they where on release 2.1 which we have now updated to 3.0.

I guess one more problem I should mention is that we are having problems making the inbedded voicemail opperated in night mode. It seams that either we have all auto attendant or nothing. Any assistance that can be provided would be helpful.....

Best Regards

IPGuru · June 16th, 2005, 08:22 AM

check that the unused lines have a diferent outgoing line group Id otherwiase the ipo will try to place the call on a disconnected trunk & fail.

dchobanik · June 16th, 2005, 10:28 AM

At the present we are using all four lines on the system...

Cephas · June 20th, 2005, 10:23 AM

What are you seeing on Call Status? I'm wondering if some of your trunks are locked up - the carrier may not be providing a proper disconnect supervision signal.

Peter

June 13th, 2005, 10:40 PM	#1 (permalink)
dchobanik Join Date: Feb 2005 Posts: 3	IP Small Office Problem - Cannot dial out Hi there I work for a reseller in Canada and we are having a problem with one of our clients Small office. Specificly on occasion the customer cannot dial out (or they have to try at least 2-3 times before they can ) however they can recieve calls. We have had our telco test the lines numerous times and the lines are within spec. We have also changed out systems twice already and it seams that this provides a quick fix but that is about it. The customer is using loop start lines and they where on release 2.1 which we have now updated to 3.0. I guess one more problem I should mention is that we are having problems making the inbedded voicemail opperated in night mode. It seams that either we have all auto attendant or nothing. Any assistance that can be provided would be helpful..... Best Regards

June 16th, 2005, 08:22 AM	#2 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: IP Small Office Problem - Cannot dial out check that the unused lines have a diferent outgoing line group Id otherwiase the ipo will try to place the call on a disconnected trunk & fail. __________________ Universal Plan B: - When all else fails CHEAT!

June 16th, 2005, 10:28 AM	#3 (permalink)
dchobanik Join Date: Feb 2005 Posts: 3	Re: IP Small Office Problem - Cannot dial out At the present we are using all four lines on the system...

June 20th, 2005, 10:23 AM	#4 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: IP Small Office Problem - Cannot dial out What are you seeing on Call Status? I'm wondering if some of your trunks are locked up - the carrier may not be providing a proper disconnect supervision signal. Peter __________________ Need more indepth assistance from a top expert? Looking for Ultra Secure, Offsite Data Backup? www.morrack.com

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
dial out problem	dwight guy	Norstar systems	2	December 9th, 2005 07:08 AM
Small Office upgrade problem	dhaggar	IP Office	3	October 3rd, 2005 09:33 AM
Small Office - E1 Card Support???	kad21146	IP Office	3	April 4th, 2005 03:03 AM
What's new un version 3.0 (2)	Tooqui	IP Office	0	August 4th, 2004 02:42 AM
problem with IP Office 2.0	romantarasov	IP Office	0	November 28th, 2003 06:46 AM