IP Office Trouble

smithermang · July 2nd, 2003, 08:54 AM

I programmed an Ip Office 403. System was up and running with no problems. The next day I returned and found all the 6408 sets had no dial tone. The phones sets had a hum when off hook. The analog sets have dial tone. Has anyone had this problem and if so how was it resolved?

nexSIP · July 2nd, 2003, 09:18 AM

Are you on the latest release?
Did you reboot it and it worked again?

smithermang · July 2nd, 2003, 09:33 AM

I am at 1.4
I rebooted and nothing happened.

nexSIP · July 2nd, 2003, 11:25 AM

Sounds to me like the code is corrupted.

I would erase the config and the 403.bin from your IP Office.

Follow this link to the DTE port maintenance for instruction:IP Office JobAids

Make sure your IPO is grounded

smithermang · July 2nd, 2003, 11:32 AM

I did all that and took away the hum from the phones. Tech Support says it is an Out of Box Failure.

July 2nd, 2003, 08:54 AM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	IP Office Trouble I programmed an Ip Office 403. System was up and running with no problems. The next day I returned and found all the 6408 sets had no dial tone. The phones sets had a hum when off hook. The analog sets have dial tone. Has anyone had this problem and if so how was it resolved?

July 2nd, 2003, 09:18 AM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Are you on the latest release? Did you reboot it and it worked again? __________________ http://www.nexsip.com Communicate Openly and Freely

July 2nd, 2003, 11:25 AM	#4 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Sounds to me like the code is corrupted. I would erase the config and the 403.bin from your IP Office. Follow this link to the DTE port maintenance for instruction:IP Office JobAids Make sure your IPO is grounded __________________ http://www.nexsip.com Communicate Openly and Freely

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July 2nd, 2003, 09:33 AM	#3 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I am at 1.4 I rebooted and nothing happened.

July 2nd, 2003, 11:32 AM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I did all that and took away the hum from the phones. Tech Support says it is an Out of Box Failure.

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