Call Listen Feature

George · May 24th, 2005, 05:27 AM

We recently upgraded to version 2.1.31 rom 2.1.27.

In this vesion the call listen feature is not working correctly. Yes, I can listen to calls but I can also listen to agents that I've configured to 'cannot be intruded' in the telephony tab of manager.

Before the upgrade all was well, but now this has happened.

Any ideas as to how to get this working again.......or is it another one of those pesky bugs!!!!

Thanks,

G!

sizbut · May 24th, 2005, 04:47 PM

Ah, then they've fixed it. CallListen isn't supposed to pay any attention to the intrude settings, they are used by CallIntrude.

IPGuru · May 25th, 2005, 09:41 AM

It is a cool feature though isnt it
It means that you can set up a monitor group for a manager without allowing call intrusion for everyone

May 24th, 2005, 05:27 AM	#1 (permalink)
George PBXtech SILVER 25+ posts Join Date: Jan 2005 Posts: 59	Call Listen Feature We recently upgraded to version 2.1.31 rom 2.1.27. In this vesion the call listen feature is not working correctly. Yes, I can listen to calls but I can also listen to agents that I've configured to 'cannot be intruded' in the telephony tab of manager. Before the upgrade all was well, but now this has happened. Any ideas as to how to get this working again.......or is it another one of those pesky bugs!!!! Thanks, G!

May 24th, 2005, 04:47 PM	#2 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call Listen Feature Ah, then they've fixed it. CallListen isn't supposed to pay any attention to the intrude settings, they are used by CallIntrude.

May 25th, 2005, 09:41 AM	#3 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Call Listen Feature It is a cool feature though isnt it It means that you can set up a monitor group for a manager without allowing call intrusion for everyone __________________ Universal Plan B: - When all else fails CHEAT!

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