Parking Calls

smithermang · July 1st, 2003, 12:56 PM

Has anyone set up a way the user can park a call on an extension and another user can pickup that extension without too much hassle.
Currently we setup a system where we have programmed users with a button *38*
All the users have to do is hit the extension number/zone and the #.
The customer has confusion with understanding which park zone they have placed the call and they only want to hit the extension number of the parked call.
I appreciate any ideas.

ahays · July 7th, 2003, 05:43 PM

Perhaps this file will help.

IPGuru · July 17th, 2003, 04:03 PM

Assuming 3 didgit exts bigining with 2
try the following short code

Short code - 2XXX
Number - . (dot)
Feature - Ride call

The park buton ona digital phone sets the park bay to the ext no + 1 extra digit (0 for 1st call 1 for second ext)

eg a call parked on ext 211 will have a park bay of 2110

with the ubove short code dialing 2110 on any ext will retrive the call

smithermang · July 18th, 2003, 07:18 AM

Thanks for the document!

July 1st, 2003, 12:56 PM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Parking Calls Has anyone set up a way the user can park a call on an extension and another user can pickup that extension without too much hassle. Currently we setup a system where we have programmed users with a button 38 All the users have to do is hit the extension number/zone and the #. The customer has confusion with understanding which park zone they have placed the call and they only want to hit the extension number of the parked call. I appreciate any ideas.

July 17th, 2003, 04:03 PM	#3 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Assuming 3 didgit exts bigining with 2 try the following short code Short code - 2XXX Number - . (dot) Feature - Ride call The park buton ona digital phone sets the park bay to the ext no + 1 extra digit (0 for 1st call 1 for second ext) eg a call parked on ext 211 will have a park bay of 2110 with the ubove short code dialing 2110 on any ext will retrive the call __________________ Universal Plan B: - When all else fails CHEAT!

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July 18th, 2003, 07:18 AM	#4 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Thanks for the document!

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