batcavenet

We have an IP office - and I have a 8 port analog module with 3 lines plugged in.

We often have these 3 analog lines get stuck - when I use the call status application it says..

Playing music (shows music notes) - outbound - and the number that they called and sometimes it stays this way for days until I reboot the phone system.

Is there any way to clear out these lines without rebooting the entire phone system - or to prevent this from happening?

Thanks!

Jeremy Tramp

ps. This is an IP Office 600 - and we have a few definitys also - glad I found this forum :)

aeverson

IP Office 600?

Give us some more info... Are you using voicemail pro? Music notes means that the caller is on hold. If you have voicemail pro are you using "Assisted Transfers" to a hunt group without voicemail? It sounds to me that the IP Office is not sensing a disconnect and the call is staying up eventhough the caller hung up. You might want to check if you have "Disconnect Clear" checked in the analog line properties. I have found that those 8 port analog modules are fairly buggy. Why didnt you guys use the 4 port analog card. Its cheaper and it works alot better. Its alot more forgiving.

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ubergeek

We had a similar problem. Changed our lines from loop start to ground start and now get a positive disconnect every time.

batcavenet

At one time we had more than 4 lines that's why we have an 8 port module.

I will check those settings and if that doesn't work I will check with the telco.

batcavenet

Disconnect clear is checked

aeverson

If you unplug the lines from the back of the control unit does that clear the line. Thats one way to do it without having to reboot a line. Have you pinpointed what exactly the line is calling? How was the call originated? etc. Is this the result of out calling or did someone actually make an outgoing call and then hung up at some point.That should give you some more clues as to what is happening... Basically is there a particular scenario that causes this problem.


Ubergeek, in your scenario were you getting alot of phantom calls while your system had the wrong lines configured. You quickly find when you have the incorrect line types configured because your switch goes crazy with weird things happening. Im scratching my head as to how that even worked.. strange!

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