abe

We have 8 Ip systems in our branches, I am planning to buy a 8 Cd- players for m.o.hold, I need the best ones, Do u have any idea what type? or any suggestions? they told me there is an electronic device you can load a file to it??
pls advice

IPGuru

Any device with an audio outpout will suffice, options are a CD player, A CD rom drive in a PC (VM PC is a good candidate) or even an MP3 player.

as to which CD player to use you have 2 options, 1 go for an industrial CD Player (expensive but reliable) or go for a cheap unit & expect to replace it regularly. Alternatively a solid state MP£ playe should last almost forever.

A clasic case of "yous pays your money & you takes your choice"

__________________
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michaelneal

Watch out how much you spend, generally the industrial CD players are very well built but what you pay the earth for are the digital converters. Ultimatly your not looking at great quality audio down the phone (8bit 11khz?) so you may be better off with a run of the mill domestic seperates solution. An MP3 player would be a perfect solution as already mentioned, at the quality of audio we are talking you could fit hundreds of tracks on a cd.

incovo

The real cost is the Broadcast licence required to play any music on hold music that is licenced - you must seek the rights of the artist and pay the royalty broadcast fee to use it. There are certain alternatives such as music >100 years old or something like that: i.e. classical music.

To get decent quality you need something like the Linemaster -> a simple line
matching and amplifying unit designed to improve the sound
quality and volume from a standard audio source such as CD
players when connected to the MOH port of a telephone
system. Features: In line volume control for standard
AUX units Line isolating and impedance matching Solid
state technology Improves the sound quality on your MOH
system

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enigmabob :smack:

"even with an IQ of 6000 its still brown trousers time!!!"

incovo

Bear in mind that if you just want basic MOH - there is the feature in the IPOffice to uplaod a 30 second (i think?) wav file up to the IPOffice unit - this wave file will then be used as the music on hold - played in a continuous loop.

__________________
enigmabob :smack:

"even with an IQ of 6000 its still brown trousers time!!!"

sizbut

I know the USB port on the rear of the IP403 isn't used but does it provide power? Potentially it could then be used to power a cheap memory pen type MP3 player with its headset output plugged into the IP Office Audio port.

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ubergeek

We have a "run of the mill" CD player (3.5 yrs old now) that we use. We create our own "messages" to play while people are on hold and can change them as needed. No worries about lawsuits or offending someone because of the "station or music" that they happen to hear for the brief 15 seconds while on hold.