Call waiting

ksola · April 22nd, 2005, 02:39 PM

3.0 software

Anyone know how to disable call waiting. I need to have 2 access lines for transfering but some extensions do not want call waiting espeically my call center. Tried *15 but was wondering if there was anything else out there to disable it.

I do not have call waiting ticked on on the users tab.

aeverson · May 12th, 2005, 03:46 PM

uncheck the call waiting tick mark in each of the users profiles under the telephony file.

sizbut · May 13th, 2005, 01:23 PM

In 3.0, the call waiting tone (a beep on the speech channel) and its settings are ignored for users with multiple call appearances (who get an alerting single ring instead).

If its the later then remove the extra call appearances and then *15.

aeverson · May 16th, 2005, 12:13 PM

Sorry about my original post I didnt see that you had the tick mark checked. When you mentioned call center I thought about the HUNT GROUP -> CALL WAITING ON tick mark. If thats off then your call center people should never get a second call for that group. Are these calls being presented to them hunt group calls or calls directly to their extension? I havent been brave enough to install 3.0 yet. Im still dealing with 2.1 issues so no point.

April 22nd, 2005, 02:39 PM	#1 (permalink)
ksola PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 39	Call waiting 3.0 software Anyone know how to disable call waiting. I need to have 2 access lines for transfering but some extensions do not want call waiting espeically my call center. Tried *15 but was wondering if there was anything else out there to disable it. I do not have call waiting ticked on on the users tab.

May 12th, 2005, 03:46 PM	#2 (permalink)
aeverson PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 26	Re: Call waiting uncheck the call waiting tick mark in each of the users profiles under the telephony file.

May 13th, 2005, 01:23 PM	#3 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: Call waiting In 3.0, the call waiting tone (a beep on the speech channel) and its settings are ignored for users with multiple call appearances (who get an alerting single ring instead). If its the later then remove the extra call appearances and then *15.

May 16th, 2005, 12:13 PM	#4 (permalink)
aeverson PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 26	Re: Call waiting Sorry about my original post I didnt see that you had the tick mark checked. When you mentioned call center I thought about the HUNT GROUP -> CALL WAITING ON tick mark. If thats off then your call center people should never get a second call for that group. Are these calls being presented to them hunt group calls or calls directly to their extension? I havent been brave enough to install 3.0 yet. Im still dealing with 2.1 issues so no point.

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