VM Pro ports locking up

eggplant · April 17th, 2005, 09:14 PM

I have a customer using Phone Manager and analog phones.
The problem i am having is that some users often get the following.
"You can not access voicemail due to multiple logins"
I can see the user is connected to voicemail in call status but they are not connected on the phone or in phone manager.
It can take several hours for the voicemail to drop the call so they can't access voicemail.

Any suggestions would be appreciated.

Reseting the voicemail service is not an option as the customer uses VM Pro heavily.

Cephas · April 18th, 2005, 08:22 AM

What versions of IPO firmware, Phone Manager, and VMPro are you running?

As a temporary stop-gap measure, modify your *17 shortcode as follows:

SC: *17
TN: ?Ut(10)
F: Dial

This will limit all voicemail sessions to 10 minutes (adjust as you see fit) so at least they won't have to wait several hours.

macca51 · April 18th, 2005, 04:40 PM

Quite commonon earlier versions with phone manager to put the voicemail on hold and not be able to retieve it. Can be cleared using the CallStatus application to steal the call - not ideal but saves resetting anything.
Have been testing with V3 and seems fixed now, but haven't had it confirmed from Avaya.

eggplant · April 18th, 2005, 05:57 PM

They are running
IPOffice 2.1.27
Phone manager 2.1.8
VM Pro 2.1.10

The trick with timeout in the voicemail short code works a treat.
Ill have to use that one on all my sites.

I also believe that the users were putting the calls on hold but they are not able to see it in phone manager.
Thanks

calumg · April 19th, 2005, 08:55 AM

Should this be
SC: *17
TN: ?Ut(10)
F: VoicemailCollect

Cephas · April 19th, 2005, 07:21 PM

Quote:

Originally Posted by calumg

Should this be
SC: *17
TN: ?Ut(10)
F: VoicemailCollect

Of course it should, temporary insanity.

Thanks for catching that

Peter

IPGuru · April 23rd, 2005, 06:00 AM

Allways check answers carfully, sometimes deliberate & basic errors are inserted yut to check that you are thinking for yourselfs as well (at least that is always my excuse & i am sticking to it ;-) )

April 17th, 2005, 09:14 PM	#1 (permalink)
eggplant PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 29	VM Pro ports locking up I have a customer using Phone Manager and analog phones. The problem i am having is that some users often get the following. "You can not access voicemail due to multiple logins" I can see the user is connected to voicemail in call status but they are not connected on the phone or in phone manager. It can take several hours for the voicemail to drop the call so they can't access voicemail. Any suggestions would be appreciated. Reseting the voicemail service is not an option as the customer uses VM Pro heavily.

April 18th, 2005, 08:22 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: VM Pro ports locking up What versions of IPO firmware, Phone Manager, and VMPro are you running? As a temporary stop-gap measure, modify your 17 shortcode as follows: SC: 17 TN: ?Ut(10) F: Dial This will limit all voicemail sessions to 10 minutes (adjust as you see fit) so at least they won't have to wait several hours. __________________ Need more indepth assistance from a top expert? Looking for Ultra Secure, Offsite Data Backup? www.morrack.com

April 18th, 2005, 04:40 PM	#3 (permalink)
macca51 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 36	Re: VM Pro ports locking up Quite commonon earlier versions with phone manager to put the voicemail on hold and not be able to retieve it. Can be cleared using the CallStatus application to steal the call - not ideal but saves resetting anything. Have been testing with V3 and seems fixed now, but haven't had it confirmed from Avaya. __________________ Keen Bug Farmer..

April 18th, 2005, 05:57 PM	#4 (permalink)
eggplant PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 29	Re: VM Pro ports locking up They are running IPOffice 2.1.27 Phone manager 2.1.8 VM Pro 2.1.10 The trick with timeout in the voicemail short code works a treat. Ill have to use that one on all my sites. I also believe that the users were putting the calls on hold but they are not able to see it in phone manager. Thanks

April 19th, 2005, 08:55 AM	#5 (permalink)
calumg Join Date: Mar 2005 Posts: 19	Re: VM Pro ports locking up Should this be SC: *17 TN: ?Ut(10) F: VoicemailCollect

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April 23rd, 2005, 06:00 AM	#7 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: VM Pro ports locking up Allways check answers carfully, sometimes deliberate & basic errors are inserted yut to check that you are thinking for yourselfs as well (at least that is always my excuse & i am sticking to it ;-) ) __________________ Universal Plan B: - When all else fails CHEAT!

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