Night Auoto attendant

deltaserver · April 12th, 2005, 02:04 AM

Hi All.

We have Avaya IPO 403 2.1(27) & Voice Mail PRO 2.1(10) .

We are using auto attendant , it works fine.

when operator is available say from Morning 8:30 am to evng 5:30 PM Auto Attendant should not play calls should directly go to extn 200

After 5:30 pm autoattendant should play.

How to do this programming

Can anybody advice me

Tooqui · April 14th, 2005, 10:24 AM

Fairly simple,
Just go on the manager,
- Set up a night time profile
- go to incoming call route
- set the night profile destination on the route you already have configured as the autoattendant
- set the normal destination as the operator
- Merge the config and you are done!!!!

regards.

aeverson · May 12th, 2005, 04:28 PM

Or you could use condition editor in voicemail pro. You can buid a condition that makes a decision as to where the call is routed based on the time of day as well as holidays. This sollution is a tad bit more complicated but there is a voicemail exercise that shows you how to do this.... Remember to use OR statements and not AND...

April 12th, 2005, 02:04 AM	#1 (permalink)
deltaserver PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 29	Night Auoto attendant Hi All. We have Avaya IPO 403 2.1(27) & Voice Mail PRO 2.1(10) . We are using auto attendant , it works fine. when operator is available say from Morning 8:30 am to evng 5:30 PM Auto Attendant should not play calls should directly go to extn 200 After 5:30 pm autoattendant should play. How to do this programming Can anybody advice me

April 14th, 2005, 10:24 AM	#2 (permalink)
Tooqui PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 41	Re: Night Auoto attendant Fairly simple, Just go on the manager, - Set up a night time profile - go to incoming call route - set the night profile destination on the route you already have configured as the autoattendant - set the normal destination as the operator - Merge the config and you are done!!!! regards.

May 12th, 2005, 04:28 PM	#3 (permalink)
aeverson PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 26	Re: Night Auoto attendant Or you could use condition editor in voicemail pro. You can buid a condition that makes a decision as to where the call is routed based on the time of day as well as holidays. This sollution is a tad bit more complicated but there is a voicemail exercise that shows you how to do this.... Remember to use OR statements and not AND...

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