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April 6th, 2005, 09:06 AM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 Join Date: Dec 2004
Posts: 29
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Remote Maintenance
I have problem with remote maintenance pls somebody can guide me.
I did the programming as follows. Created the new user "244" User name - link Password - osi created the RAS entry as follows - name - link extension -244 Incoming call route - routed the 1st trunk in SOE - to "link" when i make a call from my PC to IPO i get modem signal it waits for user name & password verification after some time i get error "721" My PC has windows XP sp1 i belive i am doing something worng in the programming . i am requesting to guide me to solve this problem Thanks In advance |
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April 14th, 2005, 10:56 AM
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#3 (permalink) | |
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Moderator
 
Join Date: Sep 2003
Posts: 561
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Re: Remote Maintenance
Quote:
Set the incoming call route for line 1 to DialIn. When setting up the dialup networking in windows, use login: RemoteManager and the password you selected (eg. osi) Make sure you are on a current firmware release on the SOE (2.1.31 or 3.0.40) Peter |
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May 12th, 2005, 03:36 PM
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#4 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: May 2005
Posts: 26
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Re: Remote Maintenance
You have a double negative....
Make sure the user LINK has dial in user checked. Then rename your RAS connection to DialIN as it is by default. Change the incoming call route to route to DialIN. This should sove your problem. You will use LINK and osi as your password. I just found out that the username is case sensitive when dialing into an IP Office. |
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