Call Recording

ajshaikh · March 31st, 2005, 02:44 AM

Hello,

I use auto-recording on all inbound & outbound calls. This creates wav files which are sequnetially named MSGxxxxx.wav. A txt file MSGNUM.txt keeps a track of the last recording and helps to number the wav file sequentially.

However, no information on the call itself is kept (Call id, date&time, CLI etc). There is no way to find a specific recording using call details (other than to listen to each call!)

Is there anything I can do to get this info included?

Thanks.

Gerg · March 31st, 2005, 02:51 AM

Get Witness, Contact Store! Allows you to search and replay recordings from a web interface. Very nice, and fairly cheap. Only available tho on Version 3, and DS phones only it seems!

olive_le_malin · April 7th, 2005, 01:06 AM

Open the Waves files in text mode (with notepad for example), and you'll be surprized : CLI, caller>called

herry_3000 · August 8th, 2007, 09:00 PM

hi,
i have similar question to this. i hope that you can help me out with one minor issue here. i had moved the call recording from witness to file server and then to tape drive and now not able to play it back. is there a way to play it back. witness doenst recognise what to do with this file..any clue??

March 31st, 2005, 02:44 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Call Recording Hello, I use auto-recording on all inbound & outbound calls. This creates wav files which are sequnetially named MSGxxxxx.wav. A txt file MSGNUM.txt keeps a track of the last recording and helps to number the wav file sequentially. However, no information on the call itself is kept (Call id, date&time, CLI etc). There is no way to find a specific recording using call details (other than to listen to each call!) Is there anything I can do to get this info included? Thanks.

March 31st, 2005, 02:51 AM	#2 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Call Recording Get Witness, Contact Store! Allows you to search and replay recordings from a web interface. Very nice, and fairly cheap. Only available tho on Version 3, and DS phones only it seems!

April 7th, 2005, 01:06 AM	#3 (permalink)
olive_le_malin Join Date: Apr 2005 Posts: 11	Re: Call Recording Open the Waves files in text mode (with notepad for example), and you'll be surprized : CLI, caller>called

August 8th, 2007, 09:00 PM	#4 (permalink)
herry_3000 Join Date: Aug 2007 Posts: 3	Re: Call Recording hi, i have similar question to this. i hope that you can help me out with one minor issue here. i had moved the call recording from witness to file server and then to tape drive and now not able to play it back. is there a way to play it back. witness doenst recognise what to do with this file..any clue??

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