VM Pro Message Retrieval

rave100 · March 30th, 2005, 09:26 AM

IP 412 v3.0.40

VM Pro v3.0.13 Intuity Mode

My client was just upgraded from Merlin Magix with Octel voice mail. They don’t like the having to enter their extension and pin to pick up their new messages form Voice Mail Pro.
We have tried to creating short codes with the “?Extn201” , voicemail collect. This still does not work.

Is there a way for the user to only be prompted for their PIN when retrieving VM from their own extension?

Cephas · March 30th, 2005, 09:38 AM

If they're accustomed to Octel and not Intuity, you might consider putting the VMPro in IP Office mode instead, then the feature you're trying to use will work (although some other cool stuff will not).

Alternately, advise them that they can just press # when prompted for their extension number if they are sitting at their own desk.

Peter

sizbut · March 30th, 2005, 11:00 AM

You should be able to override the default Intuity "Which mailbox ..." behaviour by creating a custom call flow under the Voicemail Pro's 'Default Collect' start point. Add a 'Get Mail' action set to caller's mailbox.

March 30th, 2005, 09:26 AM	#1 (permalink)
rave100 Join Date: Jul 2003 Posts: 8	VM Pro Message Retrieval IP 412 v3.0.40 VM Pro v3.0.13 Intuity Mode My client was just upgraded from Merlin Magix with Octel voice mail. They don’t like the having to enter their extension and pin to pick up their new messages form Voice Mail Pro. We have tried to creating short codes with the “?Extn201” , voicemail collect. This still does not work. Is there a way for the user to only be prompted for their PIN when retrieving VM from their own extension?

March 30th, 2005, 09:38 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: VM Pro Message Retrieval If they're accustomed to Octel and not Intuity, you might consider putting the VMPro in IP Office mode instead, then the feature you're trying to use will work (although some other cool stuff will not). Alternately, advise them that they can just press # when prompted for their extension number if they are sitting at their own desk. Peter

March 30th, 2005, 11:00 AM	#3 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: VM Pro Message Retrieval You should be able to override the default Intuity "Which mailbox ..." behaviour by creating a custom call flow under the Voicemail Pro's 'Default Collect' start point. Add a 'Get Mail' action set to caller's mailbox.

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