Cannot retreive messages. Vmail Pro.

George · March 23rd, 2005, 06:11 AM

I have a couple users who continuously seem to 'lock' them selves out of their mailboxes.

This is the error they get when trying to listen to voicemails:

Cannot retrieve messages now due to multiple logins to your mailbox.

After a few hours they seem to be able to get in.

I know that rebooting the voicemail server solves this, but it's not an ideal solution.

Is there away I can disconnect the users connection to the server or somehow refresh this 'still open' connection / session?

Any ideas?

Thanks.

G!

macca51 · March 23rd, 2005, 09:41 PM

Use CallStatus (need to load phone Manager on same PC and have it connected as their extension) to steal the call back - It will be because they have put the voicemail call on hold and can't retrieve it.
Users of phone manager often accidentily do this.

George · March 24th, 2005, 01:33 AM

Thanks,that did the trick.

Appreciate your help

Cephas · March 30th, 2005, 06:10 AM

If running in Intuity mode I would also train users to dial **9 when finished a voicemail session to avoid this problem altogether.

Peter

March 23rd, 2005, 06:11 AM	#1 (permalink)
George PBXtech SILVER 25+ posts Join Date: Jan 2005 Posts: 59	Cannot retreive messages. Vmail Pro. I have a couple users who continuously seem to 'lock' them selves out of their mailboxes. This is the error they get when trying to listen to voicemails: Cannot retrieve messages now due to multiple logins to your mailbox. After a few hours they seem to be able to get in. I know that rebooting the voicemail server solves this, but it's not an ideal solution. Is there away I can disconnect the users connection to the server or somehow refresh this 'still open' connection / session? Any ideas? Thanks. G!

March 23rd, 2005, 09:41 PM	#2 (permalink)
macca51 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 36	Re: Cannot retreive messages. Vmail Pro. Use CallStatus (need to load phone Manager on same PC and have it connected as their extension) to steal the call back - It will be because they have put the voicemail call on hold and can't retrieve it. Users of phone manager often accidentily do this. __________________ Keen Bug Farmer..

March 24th, 2005, 01:33 AM	#3 (permalink)
George PBXtech SILVER 25+ posts Join Date: Jan 2005 Posts: 59	Re: Cannot retreive messages. Vmail Pro. Thanks,that did the trick. Appreciate your help

March 30th, 2005, 06:10 AM	#4 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Cannot retreive messages. Vmail Pro. If running in Intuity mode I would also train users to dial **9 when finished a voicemail session to avoid this problem altogether. Peter

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