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March 23rd, 2005, 04:17 AM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 Join Date: Dec 2004
Posts: 29
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Voice Mail Pro 2.1(10)
Pls help me.
I have IPO 2.1(27) , recne tly we installed the VM Pro 2.1(10) , but VM pro does not work, when i dialled *17- i could not able to dial to VM. when icheked to record the messages whne i press the record buton it shows only PC multimedia it does not show IP office extns IPO IP addess - 192.168.0.52 Subnet - 255.255.255.0 VM PRO PC ip address - 192.168.0.157 Subnet - 255.255.255.0 Operating system - Windows XP SP1 Pls some body help to resolv this issue. |
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March 23rd, 2005, 12:43 PM
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#2 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Aug 2004
Posts: 81
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Re: Voice Mail Pro 2.1(10)
Can you access the IP Office from the VM Pro machine with Manager?
Have you put the ip address of the VM Pro into the IP Office? Does the VM Pro server service run? |
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March 23rd, 2005, 11:49 PM
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#3 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Dec 2004
Posts: 29
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Re: Voice Mail Pro 2.1(10)
Dear Corhavelaar
I can login in to IP Office from the VM pro PC, for programming changes. how can we check VM Pro service is running ???? This PC is directly connected to IP Office - IP Office is Small Office edition 2.1(27) pls advice me |
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March 24th, 2005, 05:55 AM
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#4 (permalink) |
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PBXtech GOLD 100+ posts
Join Date: Jul 2003
Posts: 215
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Re: Voice Mail Pro 2.1(10)
To check is the VM service is running got to control pannel/Administrative tools Services.
What happens when you try to call VM - Engaged tone or silence Engaged tone = VM not connecting to IPO Silence = Invalid licence & 2 hour trial expired. Make sure the windows firewall is disabled.
__________________
Universal Plan B: - When all else fails CHEAT! |
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March 26th, 2005, 07:31 AM
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#5 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Dec 2004
Posts: 29
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Re: Voice Mail Pro 2.1(10)
Hi IP Guru.
When i dialled to VM PRO - i get Engage Tone - - is there windows firewall in WINodws XP SP1a , where i can see the winodws fire wall. If i am getting the engage tone what is the cause . VM pro is not connecting to small office edition. How to resolve it. Thanks in advance |
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March 30th, 2005, 06:14 AM
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#6 (permalink) |
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Moderator
 
Join Date: Sep 2003
Posts: 561
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Re: Voice Mail Pro 2.1(10)
Did you check to see if the Voicemail Pro service is running?
If not, try to start it - you may have entered an invalid username/password during installation. If so... try reinstalling VM Pro. Peter |
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March 31st, 2005, 01:47 AM
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#7 (permalink) |
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PBXtech GOLD 100+ posts
Join Date: Jul 2003
Posts: 215
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Re: Voice Mail Pro 2.1(10)
All versions of Win XP have a firewall, it is just enabled by default in SP2
Prior to SP2 it is enabled or disabled in network proerties.
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Universal Plan B: - When all else fails CHEAT! |
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