unBusy keeps agent disabled

ajshaikh · March 20th, 2005, 07:20 AM

Hello.

I have a Hunt-group of 'Most Idle' type with 1 agent assigned to it.

This agent goes into Busy-Not Available or Busy-Wrapup using the Phone Manager Pro. But when he returns to Available (by unpressing the Busy buttons on the Phone Manager) I can still see an * (meaning disabled) before his name in the Hunt-group settings in the IP Office Manager. Calls go into a queue even though the agent is available to take calls.

Please help.

Cephas · March 30th, 2005, 05:55 AM

What versions of IP Office firmware and Phone Manager are you running?

Peter

ajshaikh · April 6th, 2005, 10:48 AM

IPO 3.0 and Phone Manager PRO

Cephas · April 7th, 2005, 07:16 AM

Have you tried using buttons on the phone itself? Does this work correctly?

Also are you on the latest version of phone manager?

Peter

March 20th, 2005, 07:20 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	unBusy keeps agent disabled Hello. I have a Hunt-group of 'Most Idle' type with 1 agent assigned to it. This agent goes into Busy-Not Available or Busy-Wrapup using the Phone Manager Pro. But when he returns to Available (by unpressing the Busy buttons on the Phone Manager) I can still see an * (meaning disabled) before his name in the Hunt-group settings in the IP Office Manager. Calls go into a queue even though the agent is available to take calls. Please help.

March 30th, 2005, 05:55 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: unBusy keeps agent disabled What versions of IP Office firmware and Phone Manager are you running? Peter

April 6th, 2005, 10:48 AM	#3 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Re: unBusy keeps agent disabled IPO 3.0 and Phone Manager PRO

April 7th, 2005, 07:16 AM	#4 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: unBusy keeps agent disabled Have you tried using buttons on the phone itself? Does this work correctly? Also are you on the latest version of phone manager? Peter

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Need help with IP Agent ver 3.0	paulcalif	IP Office	0	December 1st, 2005 07:25 PM
CALL Master 6 and IP agent issues	gaurav31dec	Definity Servers	6	June 3rd, 2005 02:47 AM
IP agent v4 issues	payton	Definity Servers	1	September 15th, 2004 08:08 AM
VDN call to Direct Agent in AUX mode	payton	Definity Servers	1	July 12th, 2004 04:42 PM
'Add Agent Next' and related commands	redG	Definity Servers	1	January 13th, 2004 01:46 PM