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March 19th, 2005, 07:02 AM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 Join Date: Feb 2004
Posts: 71
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Hunt-group
Hello...I have a Hunt-group with the following specs:
- Type: Most Idle - No Answer time: 15 secs - Voicemail is On - Queuing is On When no agent is logged in or when an agent is Busy-Not-Available, the calls go into an indefinite queue. I want calls which have been in queue for over 60 secs to go into the voicemail. How do I do this? Please help. |
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March 21st, 2005, 05:37 AM
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#2 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: Jul 2004
Posts: 37
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Re: Hunt-group
I think you need to set the Hunt Group Overflow timer to 60 seconds.
leave overflow groups blank
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