Outcalling

smithermang · June 27th, 2003, 11:28 AM

Has anyone been able to setup outcalling on the IP Office? I would like to be able to cascade the outcalling since I can't figure a way around the fact IP Office will only outcall once. Thanks.

nexSIP · June 27th, 2003, 05:33 PM

I dont understand what your trying to do.

smithermang · June 30th, 2003, 07:01 AM

When a user gets a message, the IP outcalls to a pager or cell phone. If this is not answered the IP office outcalls another pager or cell phone.

ahays · July 7th, 2003, 03:58 PM

Fire up the Engineer's Toolkit that came with your IP Office. Then click on Documentation, then Job Aids. Near the bottom of the page you will find "Voicemail Pro Example Exercises" ... click on that. Then, click on "Using a Callback Start Point" in the index and you will be taken to the section that describes in great detail how to setup callback start points and the related Manager application entries. I'm not sure that you can have the IP Office call more than one location, but this will get you started on your experiment.

smithermang · July 9th, 2003, 09:32 AM

I have not found a way to get the system to call another number if not answered. If anyone can please let me know.

IPGuru · July 17th, 2003, 03:57 PM

You could try getting the VM to call to a Hunt Group.

Creat dummy susers on the system with a foward all cals number & foward hunt group calls enabled.

this should then try each number in turn

smithermang · July 18th, 2003, 07:16 AM

I will give it a shot. Thanks!!

smithermang · July 29th, 2003, 02:46 PM

I recently programmed outcalling to a pager with the IP403. I never could find a simple instruction on this procedure. I hope this helps someone who was stuck like me.

In Manager create a short code for each phone number and the associated extension. (Example: Ryan Hale extension 225 has pager of 317-555-1140)

Short Code - *225
Number - 3175551140,,,,*225#,,,,225#
Line Group - 0
Action - Dial

In the user form (For Ryan Hale) create a source number to dial P*225

In VoicemailPro create a new user for Ryan Hale

Start Point - to a call back (Under specific select his mailbox) - Get Mail

Save and Make Live

This worked for me and I hope it helps someone.

ihatehndls · December 17th, 2003, 08:34 PM

Thank you smithermang. I've been fighting with this for weeks. I followed you destructions and it worked the first time. It really helped.
Thanks so much.
Rex

June 27th, 2003, 11:28 AM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Outcalling Has anyone been able to setup outcalling on the IP Office? I would like to be able to cascade the outcalling since I can't figure a way around the fact IP Office will only outcall once. Thanks.

June 27th, 2003, 05:33 PM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	I dont understand what your trying to do. __________________ http://www.nexsip.com Communicate Openly and Freely

July 7th, 2003, 03:58 PM	#4 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,349	Fire up the Engineer's Toolkit that came with your IP Office. Then click on Documentation, then Job Aids. Near the bottom of the page you will find "Voicemail Pro Example Exercises" ... click on that. Then, click on "Using a Callback Start Point" in the index and you will be taken to the section that describes in great detail how to setup callback start points and the related Manager application entries. I'm not sure that you can have the IP Office call more than one location, but this will get you started on your experiment. __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

July 29th, 2003, 02:46 PM	#8 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Outcalling made simple I recently programmed outcalling to a pager with the IP403. I never could find a simple instruction on this procedure. I hope this helps someone who was stuck like me. In Manager create a short code for each phone number and the associated extension. (Example: Ryan Hale extension 225 has pager of 317-555-1140) Short Code - 225 Number - 3175551140,,,,225#,,,,225# Line Group - 0 Action - Dial In the user form (For Ryan Hale) create a source number to dial P*225 In VoicemailPro create a new user for Ryan Hale Start Point - to a call back (Under specific select his mailbox) - Get Mail Save and Make Live This worked for me and I hope it helps someone.

December 17th, 2003, 08:34 PM	#9 (permalink)
ihatehndls Join Date: May 2003 Posts: 2	Re: Outcalling made simple Thank you smithermang. I've been fighting with this for weeks. I followed you destructions and it worked the first time. It really helped. Thanks so much. Rex Last edited by ahays; December 22nd, 2003 at 10:27 PM.

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June 30th, 2003, 07:01 AM	#3 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	When a user gets a message, the IP outcalls to a pager or cell phone. If this is not answered the IP office outcalls another pager or cell phone.

July 9th, 2003, 09:32 AM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I have not found a way to get the system to call another number if not answered. If anyone can please let me know.

July 17th, 2003, 03:57 PM	#6 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	You could try getting the VM to call to a Hunt Group. Creat dummy susers on the system with a foward all cals number & foward hunt group calls enabled. this should then try each number in turn

July 18th, 2003, 07:16 AM	#7 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I will give it a shot. Thanks!!

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