Distinctive ring?

dmitry · October 12th, 2004, 07:45 AM

We have a main reception area, and I need the phone to ring differently depending on which one of the two hunt groups the call came in on.

HELP!

TIA

Cephas · October 12th, 2004, 10:51 AM

You can have different words appear on the display, but you cannot make the phone ring differently, sorry.

Are you using softconsole by any chance? I haven't played with it much but it is supposed to have the ability to play different media files through the PC's speakers based on the incoming call.

Peter

dmitry · October 12th, 2004, 10:59 AM

The problem, is that when things get busy, the receptionist neglects to look down at the phone, and ends up answering the phone inappropriately...

Gerg · October 12th, 2004, 11:08 AM

or a script can be used if using SoftConsole - just a text file. I've had to this in some sites and it works well.

mforrence · October 15th, 2004, 06:13 AM

Or put an external ringer (bell from 2500 set) in a box under the desk - connected to an analog station port. Put the external bell into only one of the two hunt groups. Not pretty, but will work every time.

Mike

Cephas · October 15th, 2004, 11:42 AM

Quote:

Originally Posted by mforrence

Or put an external ringer (bell from 2500 set) in a box under the desk - connected to an analog station port. Put the external bell into only one of the two hunt groups. Not pretty, but will work every time.

Mike

Yep, that would do it. Or save yerself the cost of the loud bell, and wire the analog station port directly to the metal frame of the receptionists chair. That 90VAC ringing signal ain't pretty either but it will definately keep her on her toes

Peter

jsena · October 15th, 2004, 02:36 PM

...giving all-new meaning to "sitting in the hot seat" :D

corhavelaar · October 18th, 2004, 04:41 PM

Wait for 3.0

October 12th, 2004, 07:45 AM	#1 (permalink)
dmitry Join Date: Aug 2004 Posts: 20	Distinctive ring? We have a main reception area, and I need the phone to ring differently depending on which one of the two hunt groups the call came in on. HELP! TIA

October 12th, 2004, 10:51 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Distinctive ring? You can have different words appear on the display, but you cannot make the phone ring differently, sorry. Are you using softconsole by any chance? I haven't played with it much but it is supposed to have the ability to play different media files through the PC's speakers based on the incoming call. Peter

October 12th, 2004, 10:59 AM	#3 (permalink)
dmitry Join Date: Aug 2004 Posts: 20	Re: Distinctive ring? The problem, is that when things get busy, the receptionist neglects to look down at the phone, and ends up answering the phone inappropriately...

October 12th, 2004, 11:08 AM	#4 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Distinctive ring? or a script can be used if using SoftConsole - just a text file. I've had to this in some sites and it works well.

October 15th, 2004, 06:13 AM	#5 (permalink)
mforrence PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 63	Re: Distinctive ring? Or put an external ringer (bell from 2500 set) in a box under the desk - connected to an analog station port. Put the external bell into only one of the two hunt groups. Not pretty, but will work every time. Mike

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October 15th, 2004, 02:36 PM	#7 (permalink)
jsena PBXtech GOLD 100+ posts Join Date: Mar 2004 Posts: 108	Re: Distinctive ring? ...giving all-new meaning to "sitting in the hot seat" :D

October 18th, 2004, 04:41 PM	#8 (permalink)
corhavelaar PBXtech SILVER 25+ posts Join Date: Aug 2004 Posts: 81	Re: Distinctive ring? Wait for 3.0

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