David Compton

Hi,

We're planning on setting up CCC but there are some potential complications regarding system requirements.

The Avaya training guide states that CCC needs to be installed on a computer running Windows 2000 Server.
As we're running Microsoft Small Business Server 2003 it may not be possible to add another server.
I believe this limitation is due to MSDE (Microsoft Database Engine) not allowing network connectivity when installed on a non-server operating system.

Do you know of anyone that has successfully installed CCC on an SBS2003 network ?
Avaya confirm that CCC will work under Windows Server 2003, but due to restrictions in SBS2003 we can't assume it'll also be compatible.

Assuming SBS2003 is compatible, if we use a separate SQL box (allowable under the SBS license) we can probably host CCC on that (so long as it can use the existing installation of SQL).

Any comments would be gratefully received.
Our Avaya reseller is currently asking Avaya Technical the same question, I'll let you know the response.

Many thanks,

Dave Compton

Cephas

Avaya will NOT support CCC being installed on anything but a DEDICATED server PC. Therefore you might as well use what they recommend - Win2K Server. The good news is the basic 5 user licence is fine, regardless of how many agents you have.


Peter

PBXtech.info

 

Carl Faber

Hi Dave,

We run CCC on Win2K in an SBS 2003 environment. As far as I know MSDE doesn't care about what it's installed on. And, as far as I know, you can add as many servers as you want to on an SBS 2003 network, as long as you have licenses, don't exceed 75 licenses, and don't have more than one domain. See the "Networking and Security" Section at
http://www.microsoft.com/windowsserv...eneralfaq.mspx
for details.

I'm not willing to put anything else on the CCC server, though. It hangs every four months or so. (We've had it for 12 months, and we've had the SBS2003 environment for 2 months. It hasn't hung in the past two months...)

Regards,
Carl

David Compton

Hi Carl,

Thanks for the info.
So, you're running CCC quite happily under Windows 2000 (Not Server) ?

Would you mind answering a few more questions ?
- How many users do you have accessing CCC ?
- Do you reboot your CCC machine every month or so ? (if it were a memory leak causing the crash this should fix it)
- If that were the case I'd be happy to run CCC and Voicemail Lite together and just reboot as part of the month end procedure.

I did have trouble with Delta Server hanging quite frequently, but thanks to another thread on this forum found that I just needed to upgrade the executable to a newer version.

I read up on Microsoft's licensing and found that I was indeed misinformed about the support of other servers. Then again, nothing Microsoft do would shock me (unless they go open source !).
In addition it seems SQL can no longer be installed to another box under the SBS license (almost shocked).

The limitations of MSDE on a desktop are probably overcome if CCC communicates locally with MSDE and then uses DCOM or RPC to talk to clients.

I'll give CCC a try on a W2K machine and let y'all know how I get on.

Cheers.

Dave.

Cephas

Guys, just want to stress the point of works vs. supported. I have a customer running both CCC and VMPRO on a Win2K Pro machine (NOT server) and it does work, and was much cheaper to setup. However, Avaya will not give me any support if I have any problems with either VMPro or CCC as a result. Also, now the customer wants to start adding new resource intensive features - so I have to migrate the CCC onto its own Win2K server PC anyway.

I would strongly encourage you to implement per Avaya's specs if at all possible.

Peter

David Compton

Hi Peter.

I appreciate the importance of support from Avaya and our direct supplier, however with a saving of between £500-1000 by installing CCC on a dedicated (i.e. without VMLite) machine it's a risk I'm prepared to take.
I'd much rather use the money to upgrade an old Win98 user, etc.

Wouldn't you agree, with the documentation available from Avaya, the frequent software updates/fixes and forums like this Avaya's support isn't really that critical ?
Besides, if one day it all goes wrong I can easily upgrade to W2k Server (it doesn't look like the business will become dependant on CCC, a couple of days downtime is acceptable).

If CCC ever becomes more than just a management toy (e.g. CRM integration, etc.) then I believe me I'll want to keep it as stable as possible and will re-evaluate this decision.

Many thanks,

Dave.

PBXtech.info

 

Carl Faber

Hi Dave,

I mis-spoke. We're actually using Win2K Server. (The rest of the details I gave you are correct.) In answer to your other questions: We have five agents reporting to the CCC server and two users trying to learn to use the CCC Client for monitoring the queue; some days they don't even connect. I haven't rebooted the server regularly, only when it hangs. It's probably an old version, too, 4.0.16. I'll look for an update. Thanks for the tip.

Regards,
Carl

David Compton

Hi Carl,

Thanks for informing me.
I was hoping to avoid shelling out for a Windows Server license - time to face the FD...

Dave.