VM Pro

mkandrotas · October 1st, 2004, 07:50 AM

Has anyone experienced this issue with Voicemail, some of my other locations are complaining that voicemails are being left for them and they are not receiving them until the next day. any help would be great...

incovo · October 1st, 2004, 08:05 AM

Are you connected to your other locations through central office over a VCM channel?

Also when you say that they are not "recieving them" does this mean - the ability to pick up the voicemail - a light on the phone - or are you taking about voicemail email?

Personally not heard of this happening in a single office environment.

enigmabob :smack:

Cephas · October 1st, 2004, 09:52 AM

I've had it happen on a 2.1 system (which is full of bugs). It was resolved when I downgraded the 403 to 2.0.18 firmware.

Peter

mkandrotas · October 6th, 2004, 11:07 AM

the light on the phone does not go on, it seems to happen with internal calls.. all of the users are part of a hunt group of some sort, could that be an issue...

IPGuru · October 7th, 2004, 07:07 AM

If it is a group mailbox you need to add H<GroupName> to the usesers source number field

Ruthie · October 7th, 2004, 07:35 AM

I know there's a bug with one of the latest firmware releases whereby indicator lights do not work for huntgroup messages...

We also have problems on another install with ringback not working on some groups and extensions and also with night service voice mail. All in all I think it's a generally buggy system!!

Cephas · October 12th, 2004, 09:07 AM

2.1.15 firmware is LOADED with bugs. Do not use it under any circumstances. Your alternates are 2.0.18 or 2.1.24 (which has some bugs, but you might be able to live with them)

Peter

October 1st, 2004, 07:50 AM	#1 (permalink)
mkandrotas Join Date: Sep 2004 Posts: 3	VM Pro Has anyone experienced this issue with Voicemail, some of my other locations are complaining that voicemails are being left for them and they are not receiving them until the next day. any help would be great...

October 1st, 2004, 08:05 AM	#2 (permalink)
incovo Join Date: Sep 2004 Posts: 13	Re: VM Pro Are you connected to your other locations through central office over a VCM channel? Also when you say that they are not "recieving them" does this mean - the ability to pick up the voicemail - a light on the phone - or are you taking about voicemail email? Personally not heard of this happening in a single office environment. enigmabob :smack:

October 1st, 2004, 09:52 AM	#3 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: VM Pro I've had it happen on a 2.1 system (which is full of bugs). It was resolved when I downgraded the 403 to 2.0.18 firmware. Peter

October 6th, 2004, 11:07 AM	#4 (permalink)
mkandrotas Join Date: Sep 2004 Posts: 3	Re: VM Pro the light on the phone does not go on, it seems to happen with internal calls.. all of the users are part of a hunt group of some sort, could that be an issue...

October 7th, 2004, 07:07 AM	#5 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: VM Pro If it is a group mailbox you need to add H<GroupName> to the usesers source number field __________________ Universal Plan B: - When all else fails CHEAT!

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October 7th, 2004, 07:35 AM	#6 (permalink)
Ruthie Join Date: Sep 2004 Posts: 19	Re: VM Pro I know there's a bug with one of the latest firmware releases whereby indicator lights do not work for huntgroup messages... We also have problems on another install with ringback not working on some groups and extensions and also with night service voice mail. All in all I think it's a generally buggy system!!

October 12th, 2004, 09:07 AM	#7 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: VM Pro 2.1.15 firmware is LOADED with bugs. Do not use it under any circumstances. Your alternates are 2.0.18 or 2.1.24 (which has some bugs, but you might be able to live with them) Peter

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