gkludt

Hello,

I am installing an IP412 with 46xx IP phones and an 8 port analog expansion unit. We have 2.1 firmware and VM Pro 2.0.

When we go into VM Pro 2.0, there is a loooong pause before it loads. When it does load, we can not record any wav files because the only media device available in the "Use which media device" dropdown is PC Multimedia. Usually telephony handset is an option also - type in the extension, it rings and you start recording. No such option exists in the wav editor.

Do I need vm pro 2.1 to make this work?
Any help is greatly appreciated!

Greg Kludt
Jungle Logic

incovo

We have been heavily investigating this problem. It appears that there are several factors that can stop the telephone recording function from working.

Some of these are still unknown however you do need to have voicemail pro 2.1 - you can download this from the avaya website - if you can get a hold of 2.1 instead of 2.1.6 it would be better as we have many systems that have a problem with the telephone handset recording when using version 2.1.6 - but you be lucky as sometimes it just works.

enigmabob :smack:

PBXtech.info