Ruthie

We have an IPO 403 and are having problems with out of hours vm. Due to upgrading our old vm server to 2003 we had to move vm to a 2000 server.

The move went fine & everything is up and running apart from hunt group out of hours vm. All other vm works, the switching to out of hours works but all the caller gets is number busy instead of the message.

I have recreated the groups and the time profiles, re-recorded the messages and everything has been updated to the latest software (IPOffice & Manager) but to no avail.

Before I wipe everything and start over, does anyone have any ideas???

Cephas

Default setup for a new VMPro install is Intuity mode, but it sounds like you were using IP Office mode. Check to see what mode the new server is running in.


Peter

PBXtech.info

 

bwilch

When setting up an IP office recently with VM hours on a 403, we found there were hours we had to set in the VM Pro as well as on the IP 403. I'm not sure the exact locations and don't have a test system setup yet to be able to tell you, but there were two sets of time we had to create in order to get it to switch correctly.

IPGuru

if VM is enabled on the Nightservice group then calls should go to VM when the main group is set to night service. This is the 1st thing i would check

this should work for both IP office mode & intuity mode.

if you are using VM light you could try looking at the VM event log while making a call
the event log can aslo be seen for VM pro if you edit the "logon" setings in services
set to logon as local system acount & enable "interact with desktop"

__________________
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Ruthie

Cheers Guys,

I'll check all these and let you know what happens!

Ruth