IP Music on Hold

smithermang · June 24th, 2003, 07:10 AM

Here is a sample Music on Hold wave file

smithermang · June 24th, 2003, 07:11 AM

This site will not allow wave files to be posted. Is there any way you could allow them?

Dumhead00 · July 2nd, 2003, 03:43 PM

hmm... change extension of file then upload. For example: SampleMusicOnHold.wav.tmp

Admin · July 2nd, 2003, 04:05 PM

we allow: gif jpg png txt zip bmp jpeg pdf doc ppt

Its best if wav files are ZIP'ed because they are so uncompressed

ahays · July 7th, 2003, 04:47 PM

Here is the file I use (zipped). It's a 30 second loop that I downloaded from a "royalty-free" site. My customers seem to like it.

hawaiian · July 7th, 2003, 06:16 PM

What is the size limit on these files? anyone know off the top of their head.

Here is my holdmusic. Its Tahitian

ahays · July 8th, 2003, 07:29 AM

The only mention of any size restriction in the IO Office documentation is this:

"To use internal Music On Hold a file called "holdmusic.wav" must be placed in the Manager's Working Directory. This should be a 16 bit mono .wav file of up to 30 seconds in length."

nexSIP · July 21st, 2003, 11:25 PM

Quote:

Originally posted by smithermang
Here is a sample Music on Hold wave file

Dont forget to upload. were all curious :p

sjered · August 4th, 2004, 04:07 PM

the 2.1 Documentation says that the file limit is 500KB

has anyone had any problems with music on hold ceasing to work for no apparent reason? It has happened to me multiple times. I am placing the holdmusic.wav file in the appropriate folder (C:\Program Files\Avaya\IP Office\Manager) and my format is correct, but it seems to keep going away. It always works for a while and the TFTP log shows that the hold music files were properly transfered, but then it goes away. Any ideas?

rdahl · September 10th, 2004, 10:59 AM

I seem to be having trouble with a custom file for holdmusic.wav. Can someone try this file and see if it works on their system? I have created a file the is 29 seconds and is 16 bit mono 8Khz wav file. The properties look Identical to a file that does work on my system.

Thanks for any help.

Rich

rdahl · September 10th, 2004, 02:56 PM

I figured it out. For some reason the program I was using to do the coversion to the right sample rate (Wav Lab) was messing with my file. Cool Edit works much better.

Rich

jacques09 · March 5th, 2006, 12:31 PM

Please can you send me a copy off the holdfile the download does not work
thanks jacques jdATcomm-co.com

Quote:

Originally Posted by rdahl

I seem to be having trouble with a custom file for holdmusic.wav. Can someone try this file and see if it works on their system? I have created a file the is 29 seconds and is 16 bit mono 8Khz wav file. The properties look Identical to a file that does work on my system.

Thanks for any help.

Rich

Admin · March 5th, 2006, 03:13 PM

The files will be restored within the hour. sorry for the problem

ahays · March 5th, 2006, 04:09 PM

Quote:

Originally Posted by rdahl

I figured it out. For some reason the program I was using to do the coversion to the right sample rate (Wav Lab) was messing with my file. Cool Edit works much better.

Rich

Actually, for simple conversions the MickeySoft Sound Recorder (sndrec32.exe) that comes with Windoze will do the trick quite well.

.al.

June 24th, 2003, 07:10 AM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	IP Music on Hold Here is a sample Music on Hold wave file

July 2nd, 2003, 03:43 PM	#3 (permalink)
Dumhead00 Join Date: Jul 2003 Posts: 1	hmm... change extension of file then upload. For example: SampleMusicOnHold.wav.tmp __________________ ~Tyson

July 2nd, 2003, 04:05 PM	#4 (permalink)
Admin Administrator Join Date: Jun 2003 Posts: 132 Blog Entries: 2	we allow: gif jpg png txt zip bmp jpeg pdf doc ppt Its best if wav files are ZIP'ed because they are so uncompressed __________________ Review your Telephone system here http://www.pbxsales.com

July 8th, 2003, 07:29 AM	#7 (permalink)
ahays Moderator Join Date: Jul 2003 Posts: 1,343	The only mention of any size restriction in the IO Office documentation is this: "To use internal Music On Hold a file called "holdmusic.wav" must be placed in the Manager's Working Directory. This should be a 16 bit mono .wav file of up to 30 seconds in length." __________________ Al Hays, ACE, MCSE, CCNA Homepage: http://www.jeral.com/ Training: http://www.jeral.com/avaya-learning.html

August 4th, 2004, 04:07 PM	#9 (permalink)
sjered PBXtech SILVER 25+ posts Join Date: Jul 2004 Posts: 25	Re: IP Music on Hold the 2.1 Documentation says that the file limit is 500KB has anyone had any problems with music on hold ceasing to work for no apparent reason? It has happened to me multiple times. I am placing the holdmusic.wav file in the appropriate folder (C:\Program Files\Avaya\IP Office\Manager) and my format is correct, but it seems to keep going away. It always works for a while and the TFTP log shows that the hold music files were properly transfered, but then it goes away. Any ideas?

June 24th, 2003, 07:11 AM	#2 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	This site will not allow wave files to be posted. Is there any way you could allow them?

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September 10th, 2004, 02:56 PM	#11 (permalink)
rdahl Join Date: Sep 2004 Posts: 5	Re: IP Music on Hold I figured it out. For some reason the program I was using to do the coversion to the right sample rate (Wav Lab) was messing with my file. Cool Edit works much better. Rich

March 5th, 2006, 03:13 PM	#13 (permalink)
Admin Administrator Join Date: Jun 2003 Posts: 132 Blog Entries: 2	Re: IP Music on Hold The files will be restored within the hour. sorry for the problem

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