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August 30th, 2004, 01:10 PM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 
Join Date: Jun 2004
Posts: 39
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Call Accounting
My call center is in a hunt group. (200) When the supervisor wants to do reports on the individual ext. they don't get who received the call. For example I call hunt group 200 and ext 256 picks up. There is no record that ext 256 picked up my call just that it came into hunt group 200.
I talked with the call accounting software and they say it is how the ip office sends it data. I am using the latest version of Ip office software and delta server. Is there maybe a setting I have wrong? |
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