Ready status displayed on CCV while in DND

mfonseca · August 27th, 2004, 06:30 AM

I noticed that when users log off their extensions with DND on, when they log on bck the next day their extension stills in DND.

The problem is that at the beggining of their shift the Call Center View displays them as 'Ready' even when they are on DND. The Busy N/A status is just displayed if they turn DND off and then back on.

Has anyone experienced this? I am running delta server 4.0.16 and I am using regular analog extensions.

IPGuru · August 27th, 2004, 07:10 AM

You are running a very old & buggy delta server. upgrade to the lates DS & see what happens.

Gerg · August 27th, 2004, 07:40 AM

CCC is probably the most buggy bit of software for the IPO - we have tons of problems/bugs with it logged at Avaya.

I have 4.0.30 Delta Server - so hoping this will help things.

if you want it, leave me your email addy

big70 · August 27th, 2004, 12:04 PM

Can you sent me 4.0 30 to p.leeuwis@planet.nl

Many thanks

Gerg · August 31st, 2004, 06:00 AM

Sorry for the delay guys - I have attached it here.

Cheers.

mfonseca · August 31st, 2004, 08:05 AM

I just installed the release above (Delta Server 4.0.30) and at least this issue is resolved.

When users log on with DND turned on they are displayed as "Busy N/A".

Before this one I installed Delta Server 4.0.29 with no results whatsoever.

Thanks Gerg! :)

ksola · August 31st, 2004, 02:05 PM

Quote:

Originally Posted by Gerg

Sorry for the delay guys - I have attached it here.

Cheers.

What happened to the Diagnostics screen? Is there another way to see who is on the phone and logged in?

Gerg · September 1st, 2004, 06:32 AM

That's great - please pass any more feedback to me!

Cheers.

Quote:

Originally Posted by mfonseca

I just installed the release above (Delta Server 4.0.30) and at least this issue is resolved.

When users log on with DND turned on they are displayed as "Busy N/A".

Before this one I installed Delta Server 4.0.29 with no results whatsoever.

Thanks Gerg! :)

Gerg · September 14th, 2004, 03:56 AM

.35 is about apparantly...anyone have this and want to attach it?

cheers.

big70 · September 14th, 2004, 12:43 PM

Here it is.

Greets Peter

Gerg · September 15th, 2004, 03:13 AM

excellent, thank you for this.

What is the general feedback on this? Does it sort .30 problems out?

Cheers.

Cephas · September 16th, 2004, 11:15 AM

Does anyone know if .35 is GA yet, or did this get pulled off the Tier3 FTP site?

Peter

August 27th, 2004, 06:30 AM	#1 (permalink)
mfonseca Join Date: Aug 2004 Posts: 20	Ready status displayed on CCV while in DND I noticed that when users log off their extensions with DND on, when they log on bck the next day their extension stills in DND. The problem is that at the beggining of their shift the Call Center View displays them as 'Ready' even when they are on DND. The Busy N/A status is just displayed if they turn DND off and then back on. Has anyone experienced this? I am running delta server 4.0.16 and I am using regular analog extensions.

August 27th, 2004, 07:10 AM	#2 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Ready status displayed on CCV while in DND You are running a very old & buggy delta server. upgrade to the lates DS & see what happens. __________________ Universal Plan B: - When all else fails CHEAT!

August 27th, 2004, 07:40 AM	#3 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Ready status displayed on CCV while in DND CCC is probably the most buggy bit of software for the IPO - we have tons of problems/bugs with it logged at Avaya. I have 4.0.30 Delta Server - so hoping this will help things. if you want it, leave me your email addy

August 27th, 2004, 12:04 PM	#4 (permalink)
big70 PBXtech SILVER 25+ posts Join Date: Aug 2004 Posts: 47	Re: Ready status displayed on CCV while in DND Can you sent me 4.0 30 to p.leeuwis@planet.nl Many thanks

August 31st, 2004, 08:05 AM	#6 (permalink)
mfonseca Join Date: Aug 2004 Posts: 20	Re: Ready status displayed on CCV while in DND I just installed the release above (Delta Server 4.0.30) and at least this issue is resolved. When users log on with DND turned on they are displayed as "Busy N/A". Before this one I installed Delta Server 4.0.29 with no results whatsoever. Thanks Gerg! :)

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September 14th, 2004, 03:56 AM	#9 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Ready status displayed on CCV while in DND .35 is about apparantly...anyone have this and want to attach it? cheers.

September 15th, 2004, 03:13 AM	#11 (permalink)
Gerg PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 26	Re: Ready status displayed on CCV while in DND excellent, thank you for this. What is the general feedback on this? Does it sort .30 problems out? Cheers.

September 16th, 2004, 11:15 AM	#12 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Ready status displayed on CCV while in DND Does anyone know if .35 is GA yet, or did this get pulled off the Tier3 FTP site? Peter

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