Assisted Transfer in Voicemail pro

nfarooqui · August 19th, 2004, 05:41 PM

I am trying to set up incoming main number call sequence where the incoming call is first directed to a receptionist and then if that is busy or unaswered it goes to the Auto Attendant. I am using an assisted transfer to the receptionist. It rings the receptionist but does not come back to the voicemail system if it is unanswered. Anyone know why?

IPGuru · August 20th, 2004, 02:13 AM

I am slightl;y confused.

is the incomming call route going to the receptionist or VM Pro?

to overflow to VM after reception, enable VM on the reception Group & programm a leave mail start point for reception.

Cephas · August 20th, 2004, 11:03 AM

Quote:

Originally Posted by nfarooqui

I am trying to set up incoming main number call sequence where the incoming call is first directed to a receptionist and then if that is busy or unaswered it goes to the Auto Attendant. I am using an assisted transfer to the receptionist. It rings the receptionist but does not come back to the voicemail system if it is unanswered. Anyone know why?

Assisted transfer (amongst other things) does not work correctly on R2.1 currently, there is supposed to be a patch coming out soon.

Peter Sherwood

August 19th, 2004, 05:41 PM	#1 (permalink)
nfarooqui PBXtech SILVER 25+ posts Join Date: Aug 2004 Posts: 66	Assisted Transfer in Voicemail pro I am trying to set up incoming main number call sequence where the incoming call is first directed to a receptionist and then if that is busy or unaswered it goes to the Auto Attendant. I am using an assisted transfer to the receptionist. It rings the receptionist but does not come back to the voicemail system if it is unanswered. Anyone know why?

August 20th, 2004, 02:13 AM	#2 (permalink)
IPGuru PBXtech GOLD 100+ posts Join Date: Jul 2003 Posts: 215	Re: Assisted Transfer in Voicemail pro I am slightl;y confused. is the incomming call route going to the receptionist or VM Pro? to overflow to VM after reception, enable VM on the reception Group & programm a leave mail start point for reception. __________________ Universal Plan B: - When all else fails CHEAT!

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