Queue and Still Queue (Hunt Group)

rajin · August 5th, 2004, 05:11 PM

Does someone out there have an idea why "Queued" and "Still Queued" default start points would not invoke in VM Pro even though I have queing switched on in a Hunt Group? Our "Queued" and "Still Queued" messages do not play when all agents are busy. The system greeting is what plays. Please help!

ksola · June 15th, 2006, 09:54 AM

I am having the same problem. Latest version of everything 31 of May 2006

3.165 ip office
3.121 VM pro (intuity mode)

I have the start ports EXACTLY like the manual says to do and still is use the default message. I found out which wav files the system messages is so I can go in and change that to my new msg but I have a feeling that the call center will want to change that message.

So I would like to have it so they can change it whenver using the recording modules. That works just fine it just doesn't play that message.

VmPRo is on a Window 2003 server.

Any Suggestions?

Telco · June 16th, 2006, 07:54 AM

Try changing the Voicemail Mode to IP Office

ksola · June 16th, 2006, 08:13 AM

I just put the ETA action or position action behind the default start point and it finally worked! :D

August 5th, 2004, 05:11 PM	#1 (permalink)
rajin Join Date: Aug 2004 Posts: 3	Queue and Still Queue (Hunt Group) Does someone out there have an idea why "Queued" and "Still Queued" default start points would not invoke in VM Pro even though I have queing switched on in a Hunt Group? Our "Queued" and "Still Queued" messages do not play when all agents are busy. The system greeting is what plays. Please help!

June 15th, 2006, 09:54 AM	#2 (permalink)
ksola PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 39	Re: Queue and Still Queue (Hunt Group) I am having the same problem. Latest version of everything 31 of May 2006 3.165 ip office 3.121 VM pro (intuity mode) I have the start ports EXACTLY like the manual says to do and still is use the default message. I found out which wav files the system messages is so I can go in and change that to my new msg but I have a feeling that the call center will want to change that message. So I would like to have it so they can change it whenver using the recording modules. That works just fine it just doesn't play that message. VmPRo is on a Window 2003 server. Any Suggestions?

June 16th, 2006, 07:54 AM	#3 (permalink)
Telco Join Date: Jun 2006 Posts: 1	Re: Queue and Still Queue (Hunt Group) Try changing the Voicemail Mode to IP Office

June 16th, 2006, 08:13 AM	#4 (permalink)
ksola PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 39	Re: Queue and Still Queue (Hunt Group) I just put the ETA action or position action behind the default start point and it finally worked! :D

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