Costas hadjipan

Hi,
Can anyone help me with call record? My customer he want to making "call record" manul from his telephone. I make a central short code and at user short code and it doesnt work. *96 N callrecord.

Thanks

Costas..

IPGuru

the short code should be :
Short Code *96
Numebr E
feature CallRecore


E is a special character that means uses Extn Number.

Alternativly this feature could be programmed under a key on a digital handset

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DaveA

Hi Costasha

If you are using a short code such as :

Shortcode: *96
Telephone Number: Blank <---- NOTE
Line Group ID: 0
Feature: CallRecord

to record you own calls, you must first PUT THE CALL ON HOLD, then dial the shortcode, which will then reconnect the caller and start recording into your own mailbox.

Also, I think you need to have Voicemail PRO to record calls.
Cheers

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DaveA

Also,

I dont think you need a central short code and a user short code, especially while testing, as you then dont know where the problem is, or conversely, which is working OK!

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IPGuru

*96, Blank did not work on my test system when I tried it (IP401 V2.1(15) )


* 96, E as a system short code will record into the users mailbox (or wherever specified in the user setup.)
a user short code is not required.

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